People & Culture Manager

As People & Culture Manager at Sofitel Noosa Pacific Resort (soon to be Elysium Noosa), you will lead daily HR operations, partner with HODs, and drive the P&C strategy. Your role is crucial for boosting performance, engagement, and capability, and guiding change management to support strategic goals during the resort's multi-million-dollar transformation and relaunch.

Must Have

• Lead the daily operations of the department
• Partner with HODs and drive the P&C strategy
• Deliver the people plan boosting performance, engagement, and capability
• Guide effective change management to support strategic goals
• Support leaders and ambassadors with HR guidance across recruitment, performance, and workforce management
• Assist in ensuring awards, agreements, and policies are clearly communicated and implemented
• Promote fairness, transparency, productivity, and innovation in workforce development
• Provide coaching and advice to leaders on workplace practices in line with legislation and policies
• Help resolve People & Culture matters including grievances, complaints, and workforce issues
• Assist with investigations and provide recommendations to the Director of People & Culture
• Stay up to date with relevant legislation and support the development and review of policies and procedures
• Coordinate recruitment projects and onboarding processes to ensure compliance and equity
• Contribute to strategies for sourcing, attracting, and retaining employees
• Prepare and analyse monthly reports, working with leaders to address key workforce issues
• Collaborate with payroll and employees on award and agreement conditions
• Participate in committees, team meetings, and crossfunctional projects as required

Good to Have

• Tertiary qualifications in Human Resources or a related field
• Prior experience in hotel, hospitality, or retail sectors

Perks & Benefits

• 30% off food & beverage at Accor properties worldwide
• Generous accommodation discounts at 4,500+ hotels across 110 countries
• Access to world-class training via Accor Hotels Academy
• Career mobility across Accor’s global brand portfolio
• A culture of diversity, inclusion, and opportunity

Company Description

Sofitel Noosa Pacific Resort is gearing up for an exciting relaunch following a multi-million-dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast.

From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress. Join the most dynamic, sought-after workplace in Noosa - where ambition meets opportunity and every day delivers the best of coastal living.

A new chapter unfolds, Sofitel Noosa transforms into Elysium Noosa – a world beyond, this December.

Job Description

As our People & Culture Manager, you’ll lead the daily operations of the department, partner with HODs, and drive the P&C strategy. Your role is central to delivering the people plan boosting performance, engagement, and capability while guiding effective change management to support our resorts strategic goals.

Key Responsibilities

• Contribute to the engagement and growth of the resort via the People & Culture strategy
• Support leaders and ambassadors with HR guidance across recruitment, performance, and workforce management
• Assist in ensuring awards, agreements, and policies are clearly communicated and implemented
• Promote fairness, transparency, productivity, and innovation in workforce development
• Provide coaching and advice to leaders on workplace practices in line with legislation and policies
• Help resolve People & Culture matters including grievances, complaints, and workforce issues
• Assist with investigations and provide recommendations to the Director of People & Culture
• Stay up to date with relevant legislation and support the development and review of policies and procedures
• Coordinate recruitment projects and onboarding processes to ensure compliance and equity
• Contribute to strategies for sourcing, attracting, and retaining employees
• Prepare and analyse monthly reports, working with leaders to address key workforce issues
• Collaborate with payroll and employees on award and agreement conditions
• Participate in committees, team meetings, and crossfunctional projects as required

Qualifications

What We’re Looking For

• Tertiary qualifications in Human Resources or a related field (preferred).
• Practical understanding of HR functions, legislation, and best practice.
• Prior experience in hotel, hospitality, or retail sectors (preferred).
• Exceptional time management and communication skills (written, oral, and face-to-face).
• Enthusiastic, positive, and professional attitude.
• A mindset of continuous improvement aligned with the People & Culture strategy.
• Commitment to delivering luxury service standards with warmth and professionalism.

Additional Information

As part of one of the world’s leading hospitality groups, you’ll enjoy:

• 30% off food & beverage at Accor properties worldwide
• Generous accommodation discounts at 4,500+ hotels across 110 countries
• Access to world-class training via Accor Hotels Academy
• Career mobility across Accor’s global brand portfolio
• A culture of diversity, inclusion, and opportunity

Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.