Accounts Receivable Supervisor

Accor is seeking an Accounts Receivable Supervisor to oversee daily AR operations, including billing, collections, cash application, and reconciliation. This role involves managing a team of AR specialists, collaborating with cross-functional departments to ensure healthy cash flow, minimize aging, and resolve discrepancies. The supervisor will also focus on process improvement and compliance, contributing to the company's commitment to diversity and inclusion within the hospitality sector.

Must Have

• Supervise and support the Accounts Receivable team in daily billing, invoicing, collections, cash application, and reconciliation tasks.
• Ensure accurate and timely posting of customer payments, credits, and adjustments.
• Maintain AR aging reports and implement strategies to reduce past-due balances.
• Review and approve invoices, credit memos, refunds, and write-offs.
• Serve as the escalation point for complex customer issues, disputes, and payment discrepancies.
• Train, mentor, and evaluate AR team members to ensure high performance and productivity.
• Prepare AR reports, aging summaries, collection trends, and KPI dashboards.
• Support month-end and year-end close activities, including AR reconciliations and audit requests.
• Identify and implement improvements to AR processes, workflows, and internal controls.
• Ensure compliance with company policies, accounting standards, and regulatory requirements.
• Bachelor’s degree or diploma in Accounting, Finance, or related field.
• 1-3 years of experience in Accounts Payable or General Cashiering.
• Strong knowledge of AR processes, GAAP principles, and internal controls.
• Proficiency with accounting systems (e.g., SAP, Oracle, NetSuite, QuickBooks, or similar ERP).
• Excellent communication, leadership, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel (VLOOKUP, pivot tables, data analysis).

Good to Have

• Additional language proficiency
• Experience in hospitality or corporate environment

Perks & Benefits

• Opportunity to grow and learn every day
• Work brings purpose to your life
• Explore Accor’s limitless possibilities
• Commitment to Diversity & Inclusion

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As Accounts Receivable Supervisor you will oversees daily AR operations, ensuring timely and accurate billing, collections, cash application, and reconciliation. This role manages a team of AR specialists and works closely with cross-functional departments to maintain healthy cash flow, minimize aging, resolve discrepancies, and improve processes.

Key Responsibilities

1. AR Operations Management

• Supervise and support the Accounts Receivable team in daily billing, invoicing, collections, cash application, and reconciliation tasks.
• Ensure accurate and timely posting of customer payments, credits, and adjustments.
• Maintain AR aging reports and implement strategies to reduce past-due balances.
• Review and approve invoices, credit memos, refunds, and write-offs.

2. Customer Account Management

• Serve as the escalation point for complex customer issues, disputes, and payment discrepancies.
• Maintain strong relationships with customers to ensure timely payment and resolve billing concerns.
• Coordinate with Sales, Customer Service, and Operations to resolve invoicing and credit issues.

3. Team Leadership & Development

• Train, mentor, and evaluate AR team members to ensure high performance and productivity.
• Assign workloads, set priorities, and monitor performance metrics.
• Conduct regular team meetings and provide ongoing coaching.

4. Reporting & Analysis

• Prepare AR reports, aging summaries, collection trends, and KPI dashboards.
• Analyze delinquent accounts and recommend actions for collections or account adjustments.
• Support month-end and year-end close activities, including AR reconciliations and audit requests.

5. Process Improvement & Compliance

• Identify and implement improvements to AR processes, workflows, and internal controls.
• Ensure compliance with company policies, accounting standards, and regulatory requirements.
• Assist with system upgrades, automation initiatives, and AR policy updates.

Qualifications

Qualifications

Education: Bachelor’s degree or diploma in Accounting, Finance, or related field preferred.

Experience: 1–3 years of experience in Accounts Payable or General Cashiering (hospitality or corporate environment preferred).

Skills & Competencies

• Strong knowledge of AR processes, GAAP principles, and internal controls.
• Proficiency with accounting systems (e.g., SAP, Oracle, NetSuite, QuickBooks, or similar ERP).
• Excellent communication, leadership, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Excel (VLOOKUP, pivot tables, data analysis).

Additional Information

Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS