People Services Advisor

The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.

Job Description:

About Dentsu 

Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1, 2020, the Dentsu Group encompasses two operational networks: dentsu japan network, which oversees Dentsu’s agency operations in Japan, and dentsu international, its international business headquarters in London, which oversees Dentsu’s agency operations outside of Japan. 
 

With a strong presence in approximately 145 countries and regions across five continents and with 65,000 dedicated professionals, the Dentsu Group provides a comprehensive range of client-centric integrated communications, media and digital services through its five leadership brands—Carat, dentsu X, iProspect, Dentsu Creative, and Merkle—as well as through Dentsu Japan Network companies, including Dentsu Inc., the world’s largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale. 

www.dentsu.com 

The purpose of this role is to deliver transactional and specialized HR services to the market. The People Services Advisor has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.

Key responsibilities:

• Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
• Ensures standardised HR processes are effectively implemented and services are delivered in a consistent and common way across different markets
• Provides service related activities including Workday data entry, HR document management, updates to internal tools and databases, responding digitally to a wide variety of employee queries
• Monitors the completion of queries from markets and continually identifies opportunities to improve processes and services against Service Level Agreements, reviewing your own performance on a regular basis and in collaboration with the team
• Collaborates with other administrators within your team to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
• Build your knowledge of local customs and employment laws, applying this to improve delivery of services across your markets and ensure processes remain compliant with local regulatory/statutory requirements

Requirements:

• Bachelor’s degree in HR, Business Administration, or related field preferred.
• Possess 1-3 years of experience in HR operations or shared services, ideally in a global company.
• Proficiency in HR systems, Workday will be a plus.
• Strong customer service skills with the ability to meet Service Level Agreements (SLAs).
• Digital literacy and knowledge of HR policies and compliance with local employment laws.
• Detail-oriented with strong data entry and document management skills.
• Collaborative team player with excellent communication skills.
• Adaptable to virtual working and flexible across global teams.
• Proactive, self-motivated, and strong problem-solving abilities.

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Location:

Kuala Lumpur

Brand:

Dentsu Apac

Time Type:

Full time

Contract Type:

Permanent