Process Expert/Sr Process Expert

Responsible to leverage RCM infrastructure and to Collaborate with Vendors / Terminal Operators / Vessel crews in monitoring and hyper caring Reefer Cargo shipments

Introduction:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

 
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Responsibilities:

• Responsible to leverage RCM technology in monitoring Reefer Cargo shipments
• Operate with a customer-first mindset within the team, ensuring that there is common understanding and focus on adding value to the Maersk’s Bottom line
• Plan, follow-up and execute the Trial & hyper care projects and ensure that deviations and malfunctions are caught timelier and, fitting actions are taken to avoid any major deviations to Temperature readings
• Establish connects with Reefer technicians within the team and further work with RCM Product team in identifying /resolving technical bugs (if any)
• Live the cultural amplifiers in ensuring that Focus, Simplicity and Teamwork are always demonstrated
• Ensure Company vision, values & ethics are always upheld within team through professional behaviour and good team working ability
• Ensure all process-related communication are handled in a timely manner and the issues requiring investigation are responded to, with root cause and concrete corrective action
• Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions and further strengthen the value chain
• Identify and propose changes that will support standardization and improve quality, timeliness, and productivity, resulting in increased efficiency levels

Technical Skills:

• Strong understanding of Reefer Shipment and Equipment handling
• Previous knowledge on Maersk internal applications and tools viz. such as GCSS, COMET, GSIS, SAP
• Knowledge in executing SQL, Macros

Soft Skills:

• Customer Orientation
• Attention to detail and analytical thinking
• Ability to collaborate and manage stakeholder expectations
• A good team player
• Proven experience in collaborating with Vendors & suppliers – challenge the Status Quo

Requirements:

• Bachelor’s Degree
• Willingness and flexible to work in all shifts (Note: Cold Chain Excellence Execution operates 24/7, so week offs may fall on any day of the week)
• Working knowledge of MS office products and ability to quickly adapt to software

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.