Project Manager, Creative Services

The Digital Project Manager, Creative Services, will manage the overall planning, control, status reporting, and delivery of moderately complex Digital Projects. This role involves implementing project schedules, coordinating resources, maintaining accurate project records, determining risk, and communicating consistently with stakeholders to ensure project goals are met within agreed time, scope, budget, and resource requirements. The manager will also build strong client relationships and achieve budget goals.

Must Have

• Manage creative projects of low to medium complexity.
• Manage overall planning, control, status reporting, and delivery of projects.
• Implement project schedules and coordinate resources.
• Ensure system is updated with changes in specifications, status, and costs.
• Maintain accurate and up-to-date record of all projects and their status.
• Communicate consistently with project stakeholders and executives.
• Develop and maintain strong client relationships.
• Build consultative relationship with external and internal clients.
• Manage to and achieve budget goals set for projects.
• Review status reports of team members and address issues.
• Provide projects updates to work streams and client.
• Utilize appropriate tools and technology for on-time delivery.
• Ensure issues requiring escalation are routed and resolved.
• Bachelor’s degree in related field or equivalent experience.
• 2-4 years’ experience in related field.
• Solid understanding of Digital Production, QC, and Development processes.
• Experience in artwork and production process or technical development of web hosted assets.
• Good understanding of project management principles.
• Good understanding of job-tracking systems and/or Project Management software.
• Demonstrated experience in managing projects of low to medium complexity to successful completion.
• Ability to handle multiple concurrent projects.
• Ability to author project plans and timelines.

Good to Have

• Creative Agency experience.
• Production Agency experience.

JOB DUTIES

• The Digital Project Manager, Creative Services, will manage the overall planning, control, status reporting and delivery of a moderately complex project Digital Projects to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.
• Manage creative projects of low to medium complexity
• Manage the overall planning, control, status reporting and delivery of projects from start to completion to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.
• Implement project schedules and coordinate resources ensuring all activity is completed to the agreed deadlines.
• Ensure system is updated with any changes in specifications, status and costs post intake if needed
• Maintain an accurate and up-to-date record of all projects and their status using appropriate technology
• Determine risk and contingency planning for projects
• Analyze work plans to identify issues and barriers
• Communicate consistently with project stakeholders and executives as appropriate, ensuring deliverables are being met by all team members at all stages of the project
• Develop and maintain a strong relationship with the client and consistently strive to exceed their expectations. Maintain a good understanding of the client and their organization
• Build consultative relationship with external and internal clients
• Manage to and achieve budget goals set for projects
• Review the status reports of team members across projects and address issues as appropriate
• Provide projects updates to work streams and client as appropriate
• Utilize appropriate tools and technology to execute on-time delivery
• Ensure issues requiring escalation are routed to the appropriate contact and resolved

JOB QUALIFICATIONS

• Bachelor’s degree in related field. A combination of education and work experience can be substituted.
• 2-4 year’s experience in related field
• Demonstrate a solid understanding of Digital Production inclusive of QC and Development processes.
• Experience in artwork and production process or experience in technical development of web hosted assets.
• Good understanding of project management principles
• Good understanding of job-tracking systems and/ or Project Management software
• Demonstrated experience in managing projects of low to medium complexity to successful completion; able to handle multiple concurrent projects
• Is strong team player
• Excellent customer service skills
• Strong verbal and written communication skills
• Excellent attention to detail
• Excellent time management and problem solving skills
• Proven ability to handle stressful situations and deadline pressures
• Ability to author project plans and timelines
• Excellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issues
• Demonstrated problem solving skills
• Good analytical and budgeting skills
• Creative Agency, Production Agency preferred