Project Manager, Payer Implementation

HHA Exchange

5+ Years | New York, New York, United States (Hybrid) | Full Time | 3 months ago

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Job Summary

HHAeXchange is seeking a Project Manager, Payer Implementation to lead and execute product implementations, driving client engagement and ensuring customer success. This role involves acting as the primary contact, trusted advisor, and senior resource throughout the implementation process. The position is hybrid, requiring two days per week onsite for team members in Minneapolis, New York City, or Washington D.C. The Project Manager will coordinate product training, configuration, and remote/on-site go-live support, develop project plans, and manage project timelines with internal and external teams. Responsibilities include creating customer-facing reports and presentations, improving implementation methodologies, and fostering strong customer and team relationships. The company offers competitive benefits and is an equal-opportunity employer.

Must Have

5+ years of project management experience
Software implementation experience
Client-facing experience
Strong knowledge of the healthcare industry
Proficiency in MS Project or similar tools
Excellent communication and leadership skills
Ability to build strong relationships
Proficient in MS Office Suite

Good to Have

PMP certification
Understanding of PMBOK Framework
Experience with Waterfall and Agile methodologies
Ability to travel up to 10%

Perks & Benefits

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with company match

Job Description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Project Manager, Payer Implementation is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor and senior resource throughout their implementation process.

This is a hybrid position. Team members located in Minneapolis, New York City, or Washington D.C. are expected to work onsite two days per week to support collaboration and engagement.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

Lead HHAeXchange’s implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success.
Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project.
Coordinate product training and configuration sessions for customers.
Coordinate remote and on-site "go-live" support during projects as required.
Ascertain customer business and system needs to make tactical planning recommendations.
Establish internal project teams across multiple departments to develop and execute on project plans and ensure maximum customer success.
Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with a supervisor and customer representative.
Create and deliver customer-facing reports (weekly status reports), presentations and documentation.
Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule.
Continually look at ways to improve the implementation methodology in order to enhance customer experience.
Create, review, and assist with approval of all pertinent implementation artifacts.
Coordinate and host regular customer conference calls for governance or trouble shooting.
Help smooth friction points throughout the project with customer and project teams.
Garner greater understanding of the company’s software applications and business solutions.
Maintains positive relations with all customers, always projecting a positive image of the company.
Ensure individual, departmental and organizational key performance indicators are continually in focus and individual contributions are driving these to success.
Encourage and promote a collaborative environment.

Other Job Duties

Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s degree
5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
PMP preferred or PMP certification required to be obtained within 6-9 months of hire
Strong knowledge of the healthcare industry
Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
Working experience with MS Project or similar project management tool
Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
Excellent team leadership skills and the ability to prioritize/self-direct as needed
Demonstrates excellent communication, listening, and decision-making skills
Proven track record of delivering projects on time and within agreed-upon scope
Ability to build strong relationships with customers and internal team members
Highly engaging and collaborative style in working cross-functionally
Strong understanding of customer and market dynamics and requirements
Ability to travel to customer sites to deliver on-site services if required
Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)

The base salary range for this US-based, full-time, and exempt position is $100,000 - $125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

5 Skills Required For This Role

Ms Office Team Management Communication Excel Agile Development

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