Quality Analyst
Job Summary
Job Description
- Transaction monitoring and provide actionable insights.
- Document coaching opportunities and share feedback.
- Participate in team huddles and share best practices.
- Generate quality reports based on predefined criteria.
- Maintain accurate database for audits and analysis.
Job Details
Greetings from PTW !
Title: Quality Analyst
Location: Bangalore
Experience: 1 Yrs-3Yrs
Responsibilities:
- The primary task of the quality analyst is transaction monitoring and providing actionable insights.
- Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken.
- Participate in team huddles and share updates and best practices.
- Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page.
- Provide actionable data to various internal support groups.
- Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations.
- Create & maintain accurate database for audits and other analysis.
- Publishing weekly/monthly reports based on the audits performed for the mentioned tenure.
- Participate in design of call monitoring formats and quality standards.
- Compile and track performance at team and individual level. 3
- Participate in customer and client listening programs to identify customer needs and expectations.
- Assist with creation of external quality reports for management review. 13. Supporting the Ops team with chats/tickets based on need.
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About The Company
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles
PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.
We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.
PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.
The PTW family of brands includes SIDE, 1518 Studios and Entalize
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