Salesforce Business Systems Analyst

Chainguard is seeking a technical Salesforce Business Systems Analyst & Administrator to support and enhance its Salesforce platform, partnering with engineering and go-to-market teams. This hands-on role involves administering Salesforce, implementing solutions, supporting Sales and Marketing users, and collaborating with developers and operations to deliver reliable, scalable systems. Key responsibilities include technical partnership, Salesforce administration, frontline field support, and integration assistance.

Must Have

• 4+ years of experience in a Salesforce-focused technical role
• Salesforce Administrator certification
• Salesforce Advanced Administrator certification
• Strong hands-on Salesforce administration experience (Sales Cloud)
• Experience working in Scrum / Agile environments
• Ability to partner effectively with developers and technical teams
• Comfort working with Salesforce data models, automation, and reporting
• Experience supporting Sales and Marketing users in a fast-paced environment
• Strong troubleshooting, analytical, and communication skills

Good to Have

• Agentforce Certified
• Familiarity with SOQL and Salesforce metadata
• Experience supporting B2B SaaS go-to-market teams
• Experience with tools such as HubSpot, Marketo, NetSuite, or similar
• Exposure to CI/CD or Salesforce release automation

Perks & Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options.
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

About the Role

We are seeking a technical Salesforce Business Systems Analyst & Administrator to support and enhance our Salesforce platform while partnering closely with engineering and go-to-market teams.

This role is hands-on and execution-focused. You will administer Salesforce, implement well-defined solutions, support Sales and Marketing users on the front line, and collaborate with developers, analytics, and operations partners to deliver reliable, scalable systems.

This role is ideal for someone who is technically strong, service-oriented, and ready to grow their impact within a mature Salesforce environment.

What You’ll Do

Technical Partnership & Delivery

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions
• Translate business requirements into clear, technically accurate user stories and functional designs
• Contribute to technical solution discussions and design reviews
• Implement configurations aligned to established architecture and best practices
• Support testing, validation, and post-release activities

Salesforce Administration (Hands-On)

• Perform day-to-day Salesforce administration and configuration
• Build and maintain Flows, validation rules, custom objects, fields, record types, and automation
• Manage users, roles, profiles, permission sets, and access controls
• Create and maintain reports and dashboards for Sales and Marketing teams
• Support data hygiene, imports/exports, and governance standards
• Work in sandboxes and support deployments and releases

Frontline Field Support

• Serve as a first-line and technical escalation point for Sales and Marketing users
• Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows
• Provide timely support and guidance to unblock users
• Participate in office hours and user enablement sessions
• Capture recurring issues and escalate or translate them into system improvements

Integrations & Systems

• Support existing integrations with marketing, analytics, and billing systems
• Assist in diagnosing integration and data synchronization issues
• Partner with developers during integration testing and issue resolution

What We’re Looking For

Required Qualifications

• 4+ years of experience in a Salesforce-focused technical role
• Salesforce Administrator certification (required)
• Salesforce Advanced Administrator certification (required)
• Strong hands-on Salesforce administration experience (Sales Cloud)
• Experience working in Scrum / Agile environments (required)
• Ability to partner effectively with developers and technical teams
• Comfort working with Salesforce data models, automation, and reporting
• Experience supporting Sales and Marketing users in a fast-paced environment
• Strong troubleshooting, analytical, and communication skills

Strongly Preferred

• Agentforce Certified
• Familiarity with SOQL and Salesforce metadata
• Experience supporting B2B SaaS go-to-market teams

Nice to Have

• Experience with tools such as HubSpot, Marketo, NetSuite, or similar
• Exposure to CI/CD or Salesforce release automation

About Us

Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default.

Chainguard’s mission is to be the safe source for open source.

We live and breathe our company values:

We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We prioritize, plan, try things, and fail fast.

We don’t take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.

We trust each other and assume good intentions - We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy.

©2025 Chainguard. All Rights Reserved.

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