The Senior Customer Service Coordinator will be responsible for maintaining regular contact with customers and the Sales/Marketing team, managing orders from receipt to delivery, and handling complaints. This role involves managing strategic customers, entering non-electronic orders into the MFG Pro system, coordinating customer forecasts, and ensuring timely deliveries. The coordinator will also be responsible for forecasting delays, handling logistics and quality complaints, developing improvement proposals, and preparing various reports. Mentoring new colleagues and coordinating production priorities are also key aspects of the role.