Senior Customer Service Representative

Company:

Marsh

Description:

Responds to both standard and more difficult customer inquiries regarding products and services the Company offers.

Answers, documents and monitors call center calls, emails and transactions.

Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.

Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.

Documents client issues and escalates issues to appropriate parties to resolve.

Provides written and verbal feedback to colleagues in a professional manner.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.