Senior Director, Campaign Operations

Overview

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How You’ll Make an Impact

The Senior Director, Delivery Operations is a critical leader within Epsilon’s retail media organization, responsible for overseeing the execution of omni-channel advertising campaigns and driving operational excellence across the Ad Operations function. This role will lead the Media Delivery team, ensuring consistent, high-quality execution of campaigns that align with both client expectations and internal business goals.

The ideal candidate comes with a solid background in digital media operations, outstanding leadership skills, and a collaborative approach. You’ll play a key role in optimizing delivery processes, guiding strategic execution, and fostering cross-functional alignment to support Epsilon’s continued growth in the retail media space.

What you’ll achieve

• Oversee daily workflows across the client delivery and ad operations teams
• Implement scalable processes and tools to improve operational efficiency and service delivery
• Align operations with organizational goals by partnering with leadership and other functional groups
• Support internal training and documentation initiatives to ensure consistent knowledge and execution standards
• Track and analyze performance metrics to identify areas of improvement
• Partner with Sales, Product, and Engineering to support new client onboarding and campaign execution
• Manage staffing needs, budgeting, and resource planning for the team
• Interviews, hires, and trains management-level staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Manages employee field and termination following company policy.
• Contribute to a culture of continuous improvement, collaboration, and accountability

Who You Are

• Strong communicator with excellent verbal and written skills
• Proven leadership experience managing teams in an ad tech, media, or digital marketing environment
• Familiarity with retail media platforms, programmatic advertising, or performance-based media
• Highly organized and diligent with strong problem-solving abilities
• Comfortable working cross-functionally and influencing without direct authority
• Proficient in Microsoft Office Suite; experience with project management tools and ad ops platforms is a plus
• It would be great if you also have:
• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 7–10 years of relevant industry experience, including 2–3 years in a leadership or operations role
• MBA or additional certifications are a plus, but not required

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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