Senior Director, Product Management

Job Description:

About the Role:

The Senior Director, Product Management will lead our product operations initiatives and drive strategic market expansion. This leadership role combines operational excellence with product strategy, requiring someone who can scale product processes, lead cross-functional teams, and successfully work with the implementation team to configure products to launch in new markets. The ideal candidate will have deep experience in product operations and healthcare technology strategy.

Responsibilities:

Strategic Planning & Execution

• Partner with executive leadership to develop a clear product vision and strategy for the healthcare product portfolio, aligning initiatives with organizational goals, market trends, and customer needs
• Articulate how the product strategy flows into roadmap priorities
• Translate business objectives into actionable product initiatives and operational improvements
• Manage complex projects that span product development, operations, and technical implementation
• Establish and monitor KPIs to measure product performance and operational efficiency

Product Operations Leadership

• Define the vision for product operations to optimize product development processes, workflows, and team effectiveness
• Create a framework for balancing innovation initiatives with operational maintenance requirements
• Drive product planning, prioritization, and delivery based on key company wide metrics
• Drive data-driven decision making across the entire product organization through implementation of robust analytics, metrics, and reporting systems
• Collaborate with engineering, design, marketing, growth, and deployment teams to ensure seamless execution of our agenda
• Enable the Product Operations Manager to identify, prioritize, and escalate "keep the lights on" work including technical debt, maintenance, and platform stability initiatives

Operational Excellence & Resource Management

• Establish clear visibility mechanisms to surface operational workload to executive leadership, ensuring adequate resource allocation for foundational work
• Work toward creating visibility into operational health metrics to proactively identify areas requiring attention
• Partner with engineering leadership to ensure sustainable development practices and prevent operational burden from impacting product velocity
• Lead, mentor, and inspire a team of product managers, fostering a culture of innovation and excellence while providing guidance to ensure the team's success

Market Expansion & Implementation

• Lead the strategy and execution to configure products for delivery in new markets
• Collaborate with Deployment team on market entry plan including timelines, resource allocation, and success metrics to ensure successful delivery

Requirements:

• Bachelor's degree in a relevant field such as Business, Marketing, Computer Science, or Engineering. Master’s degree preferred
• 10+ years of experience in product management, with at least 5 years in a leadership role
• Proven track record in product management, including process optimization and team scaling specifically in the healthcare industry (healthcare IT or digital health landscape)
• Experience in value-based care
• Experience managing Technical Program Managers and managing vendor partnerships
• Strong background working with engineering teams on complex technical initiatives
• Deep understanding of product development lifecycle and agile methodologies
• Experience with product analytics tools and data-driven decision making
• Exceptional leadership skills with experience managing managers and cross-functional teams
• Proven ability to influence and drive consensus across diverse stakeholder groups
• Background in technology services-oriented product management
• Familiarity with modern product management tools and methodologies

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$225,000 - $255,000 Annually

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.