Senior Insights Consultant

22 Hours ago • 5-7 Years

About the job

SummaryBy Outscal

Senior Insights Consultant role requires 5+ years of experience in project management, account management, writing, and analytics. Strong collaboration and communication skills are essential for delivering high-quality reports and building client relationships. Experience in client presentations and managing account growth is desirable.
The Senior Insights Consultant reports to the Sector Lead, Insights Consulting, and is responsible 
for managing day-to-day customer relationships for a subset of smaller customers within a 
specific sector. They address customer needs, present report findings, make recommendations, 
and serve as a trusted point of contact. This role collaborates with Rapid Intelligence and Media 
Intelligence teams to ensure deliverables meet customer expectations. They act as a liaison 
between the customer and our delivery organization, building strong relationships with peers for 
a seamless customer experience. Additionally, they serve as an authority on the customer's 
insights program, documenting evolving needs, risks, and opportunities to support retention and
identify upselling opportunities for senior-level stakeholders in Insights Consulting and 
commercial departments.

Responsibilities

    • Works collaboratively with internal teams to ensure high quality products are delivered to 
    • customers.
    • Responsible for the final delivery of timely and high-quality reporting which speaks to the 
    • needs, challenges and objectives of the customer.
      • Ensures all requests and needs are addressed in a timely and satisfactory manner in 
      collaboration with the delivery organization and commercial teams.
      • Answers relevant questions/queries related to the client program, and proactively contact 
      the client in between service reviews.
      • Leads on client comms during account and project ramp-up, including taking necessary 
      briefs and appropriate client training. 
      • Leads customer presentations to present findings and recommendations on reporting.
      • Supports the expansion and revenue growth of the overall Insights Consulting division via 
      the retention / upsell of current client services or supporting the onboarding of new clients 
      and opportunities.

Education

    • Bachelor’s degree or relevant experience will be considered in lieu of education.
    • 5+ years of experience in project, account management, writing and analytics. 
    • 1-2 years of management experience is desirable or experience demonstrating collaboration and delegation.
undefined

Similar Skill Jobs

HP - Education Business Account Manager

Lombardy, Italy (On-Site)

dentsu - Senior Paid Search Manager

England, United Kingdom (Hybrid)

dentsu - UiPath Developer

Lisbon Edifício Ageas Tejo, Praça Príncipe Perfeito, N.º 2, 4.º, 1990 278 Lisboa (Hybrid)

dentsu - Senior Copywriter

Beijing, China (On-Site)

dentsu - Webmethods Integration Consultant

Lisbon, Portugal (Hybrid)

dentsu - Consultant

Hessen, Germany (On-Site)

dentsu - Operational Finance Analyst - AP

Lisbon, Portugal (Hybrid)

Maersk Careers - Senior Customer Experience Agent

Ho Chi Minh City, Vietnam (On-Site)

Maersk Careers - NEC One Team CX & MbM Processes Lead

Maharashtra, India (On-Site)

Maersk Careers - AR Manager

Maharashtra, India (On-Site)

Jobs in United Kingdom

Scopely - Senior Community Manager

United Kingdom (Remote)

Scopely - Senior 2D VFX Artist

United Kingdom (Remote)

Realtime - Head of Operations

United Kingdom (Remote)

Aspire - Learning & Development Manager

United Kingdom (On-Site)

Gitlab - Digital Success Web Developer

United Kingdom (Remote)

Gaming Innovation Group  - Head of Partnerships

United Kingdom (Remote)

Operations Jobs

dentsu - Consulting Manager (m/w/d)

Hessen, Germany (Hybrid)

dentsu - Operational Finance Analyst - AP

Lisbon, Portugal (Hybrid)

Maersk Careers - Senior Customer Experience Agent

Ho Chi Minh City, Vietnam (On-Site)

Maersk Careers - NEC One Team CX & MbM Processes Lead

Maharashtra, India (On-Site)

Maersk Careers - Business Controller - OPS tower

Tamil Nadu, India (On-Site)

Maersk Careers - Specialist (Reefer Shipment)

Tamil Nadu, India (On-Site)

Maersk Careers - Business Process Coordinator 4PL

South Holland, Netherlands (On-Site)

Maersk Careers - Integrated Customer Experience Manager

South Holland, Netherlands (On-Site)

PwC - Berater:in CRM - SAP Customer Experience

Zurich, Switzerland (On-Site)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug