(LOA) Leave of Absence Operations Specialist - HR Operations - AMS

5 Months ago • 3 Years + • Operations • $68,590 PA - $110,200 PA

Job Summary

Job Description

The HR operations team at ByteDance seeks a Leave of Absence (LOA) Operations Specialist to manage LOA cases, provide employee support, and ensure compliance with leave and disability programs. Responsibilities include managing LOA vendors, conducting audits, and building standard operating procedures. The ideal candidate will have 3+ years of HR experience, strong knowledge of LOA and benefits administration, and experience with Workday, ADP, or other benefits administration systems.
Must have:
  • Bachelor's Degree in HR or related field
  • 3+ years' HR experience with LOA and benefits administration
  • Experience with Workday, ADP, AbsenceOne, or other systems
  • Ability to work in a fast-paced environment
  • Expert in Excel and attention to detail
  • Strong verbal and written communication skills
Perks:
  • 100% premium coverage for employee medical insurance
  • 75% premium coverage for dependents
  • Health Savings Account (HSA) with company match
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
  • Flexible Spending Account (FSA) Options
  • 10 paid holidays per year
  • 17 days of Paid Personal Time Off (PPTO)
  • 10 paid sick days per year
  • 12 weeks of paid Parental leave
  • 8 weeks of paid Supplemental Disability
  • Mental and emotional health benefits
  • 401K company match
  • Gym and cellphone service reimbursements

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the Team: The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience. Responsibilities: - Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios; - Provide ongoing tier-2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets; - Manage leave and disability vendors, including new vendor implementation, billing, monitor vendor usage and continually evaluate vendor performance based on SLA; - Conduct the periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status; - Manage key leave transition processes and LOA pay related tasks, Conduct LOA and Disability program filing per federal and state requirements; - Manage Workers Compensation claims; - Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency; - Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave related tasks.
Qualifications
Minimum Qualifications: - Bachelor's Degree in Human Resources or related field preferred; - Advantageous to have 3+ years' HR related work experience, with hands on experience in Leave of Absence (LOA) and benefits administration in a high-volume environment; - Experience in Workday, ADP, AbsenceOne, or other benefits administration system is highly preferred; - Ability to work in a fast-moving environment, multi-tasking, and meet deadlines; - Expert in Excel and attention to detail; - Great verbal and written communication skills, interpersonal skills and strong organizational skills. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.
Job Information
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $68590 - $110200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

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