Customer Success Manager

Hi All,
Greetings from Starkflow!

We are currently hiring for a "Customer Success Manager" for a part-time role in Chicago, IL.

Job Type: Part-Time
Job Title: Customer Success Manager
Job Location: Chicago, IL
Duration: 6-12 months contract

NOTE: This is a Chicago based role, with 40 - 60 hours work week. We are looking for someone who is good in agile sprint processes, writing project stories, top notch communication, following project management practices.

Job Description:

The client is currently searching for an experienced Customer Success Manager with a project management skills manager to join client's ranks and continue their tradition. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level project management initiatives. As a natural leader, this person should have a strong talent for project coordination and delegation. Ultimately, the ideal candidate should be motivated by a desire to optimize productivity and nurture program success from inception to completion.

Responsibilities:

• Coordinate cross-functional teams for product development and delivery
• Ensure alignment with product vision and goals
• Manage risks and issues throughout the delivery process
• Implement process improvements to enhance delivery efficiency
• Manage and utilize resources across projects
• Manage stakeholders’ communication
• Facilitate release planning and execution
• Manage and maintain program documents
• Align deliverables to the program’s outcome
• Ensure that the program delivers value to customers and aligns with their evolving needs and expectations.
• Maintain comprehensive program documentation, including project plans, status reports, and meeting notes.
• Provide regular reports to senior management on program performance, risks, and opportunities.
• Ensure that all program-related documentation is up to date and easily accessible to relevant stakeholders.
• Identify opportunities for process improvement and implement best practices across the program.
• Proactively monitor and address risks and issues as they arise, adjusting plans as necessary to keep the program on track.
• Drive customer-centric initiatives within the program, including product enhancements, feature requests, and feedback loops.

Skills Required:

• Project Management
• Agile Methodologies
• Risk Management
• Stakeholder Management
• Strategic Planning
• Change Management
• Communication and Presentation
• Problem-solving and Decision-making
• Customer-focused Mindset
• Data Analysis and Reporting