Senior Data Analyst - Driver Risk
About the job
Summary
As a Senior Data Analyst - Driver Risk at Gojek, you'll be a key member of the risk management team, directly reporting to the Driver Risk Manager. Your responsibilities include identifying emerging fraud trends and recommending solutions, assessing and optimizing risk rules, identifying risk assessments from various sources (products, systems, processes), and recommending preventive measures. You will collaborate with multiple stakeholders (Risk, Data Science, Engineering, Product, Mobility, Operations, Finance) to influence roadmaps and ensure timely project execution. This role requires strong analytical skills, proficiency in SQL, BigQuery, Python/R, data visualization tools, and experience in fraud/risk management. The goal is to maintain a safe and reliable platform for Gojek's customers.
Must have:
- 4+ years analytical experience
- Strong project management skills
- Proficient in SQL, BigQuery, Python/R
- Data visualization expertise
- Fraud/risk domain experience preferred
- Excellent communication skills
Good to have:
- Experience with statistical modeling (supervised/unsupervised learning)
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About the Role
You will be a part of the team which oversees the risk management for the Gojek Drivers and will report directly to the Driver Risk Manager. With your expertise in risk/fraud domain, you’ll be instrumental in helping our team identify fraud patterns and trends, evaluating the risk assessment of both existing & new products, building models that would measure risk assessment & strategizing on process efficiency thus providing and sustaining a safe and reliable platform that our customer can count on and love to come back to.
What you will do
- Identify new fraud emerging trends/patterns and recommend solutions both at the strategic and tactical levels, balancing the business vision and the practicality of implementations
- Assess, validate, and optimize risk rules to ensure best outcomes and to meet stipulated risk target metrics
- Identify risk assessment from products, systems, processes and recommend possible preventive measures
- Influence roadmaps of partner teams, including the wider Risk organization, Data Science, Engineering, Product Management, Mobility business, Operations and Finance
- Identify and predict blockers, conflicts and risks to projects across multiple teams and seek solutions to drive timely execution
What you will need
- At least 4 years of experience in analytical, problem-solving roles in a fast-paced environment (prior experience in fraud/risk domain is preferred)
- Strong project management skills on collaborating with multiple key stakeholders and product manager to improve processes and improve products to reduce the overall risk of departments
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy and present them clearly and coherently to various stakeholders
- Should be able to work independently, take quick decisions & recommend effective solutions on a day-to-day basis, and always backed by strong data points
- Adept at wrangling both structured & unstructured data and crunching insights with the help of SQL, BigQuery, Python, R, etc., and visualization tools like Tableau, DataStudio, etc.
- Excellent written & verbal communication skills focused on improving collaboration, knowledge, and information exchange across various stakeholders.
- Being exposed to building statistical models using both unsupervised & supervised learning algorithms is a plus
About the Team
Our objective as Gojek’s Risk Team is to ensure a safe and trusted platform that our users can trust, rely on, and love to come back to. Our team are multi-background individuals and based in Jakarta, working together to anticipate and predict potential threats to our platform and our users, design and build tools to fight against and mitigate these threats, and implement and enforce these systems at scale. We partner closely with several cross-functional teams to ensure safe and secure transactions for our users, our Gojek businesses, and our extended ecosystem.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
