Senior Real-Time Analyst

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

The Senior Real-Time Analyst (RTA) will help oversee our vendor relationships to ensure seamless workforce management operations. This role is critical in driving real-time performance, maintaining operational excellence, and ensuring all vendor partners follow agreed-upon Key Performance Indicators (KPIs). The Senior RTA will also serve as the primary point of contact for vendor partnerships, overseeing tools access, data accuracy, and partner communication.

Vendor Management:

• Maintain relationships with vendor partners to ensure alignment with KPIs and operational goals.
• Monitor vendor performance metrics and address any deviations.
• Oversee access management for all vendor-related tools and systems to ensure compliance and efficiency.

Operational Oversight:

• Conduct regular meetings with vendor partners to review performance, understand challenges, and agree on solutions.
• Provide real-time monitoring and reporting to ensure schedule adherence and service-level agreements are met.
• Analyze trends and recommend applicable strategies to improve forecasting accuracy and staffing effectiveness.

Reporting and Communication:

• Develop and deliver comprehensive performance reports to the WFM Manager, highlighting successes, risks, and areas for improvement.
• Act as the primary liaison between the internal WFM team and vendor partners to ensure transparency and understanding.

Process Optimization:

• Collaborate with the WFM Manager to refine tools, and workflows for enhanced efficiency.
• Stay up to date with industry best practices and recommend innovations to improve workforce management capabilities.

We are considering applicants for the location of Mexico City, Mexico.

About You