Senior Product Designer

As a Senior Product Designer, you will lead customer-centric initiatives within the Customer Experience team, focusing on improving Ascendon's SaaS offering and supporting client project delivery. This role involves full-spectrum design, from research and ideation to prototyping, testing, and delivery, with a strong emphasis on user-centered solutions. You will create high-fidelity prototypes, support user research, and contribute to evolving a multi-channel design system, collaborating closely with product, engineering, and QA teams.

Must Have

• Over 5 years of experience in UX/UI design roles
• Degree in a design-related field
• User-centric mindset
• Solid foundation in research practices (persona creation, journey mapping, usability testing)
• Comfortable designing responsive interfaces across native and web platforms
• Proven experience working with and contributing to design systems and pattern libraries
• Proficient in collaborating with engineers, QA teams, and senior management
• Commitment to lean, agile methodologies and a problem-driven approach

Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

What you’ll do:

• Lead customer-centric initiatives within the Customer Experience team to improve Ascendon's SaaS offering and support client project delivery.
• Contribute as a full-spectrum designer to every stage of the design lifecycle—from initial research and ideation to prototyping, testing, and delivery, with a focus on user-centered solutions.
• Create and refine high-fidelity prototypes with a strong focus on interface, interaction, and visual design, ensuring alignment with usability best practices and accessibility standards.
• Support user research activities as needed—such as persona creation, journey mapping, or usability testing—to inform design decisions and improve user experiences.
• Contribute to maintaining and evolving a multi-channel, multi-theme design system, ensuring consistency and efficiency across platforms and brands.
• Collaborate with product managers, business analysts, engineers, and QA teams on the strategic roadmap and specific client projects.

You should have:

• Over 5 years of experience in UX/UI design roles, backed by a degree in a design-related field, and a passion for technology and innovative design.
• A user-centric mindset with a strong focus on creating intuitive, accessible, and meaningful experiences that meet user needs and business goals throughout the design process.
• A solid foundation in research practices such as persona creation, journey mapping, and usability testing, with the willingness to adapt and grow research skills as needed.
• Comfortable designing responsive interfaces across a broad range of platforms, including native and web, ensuring an optimal user experience across various devices and screen sizes.
• Proven experience working with and contributing to design systems and pattern libraries, utilizing atomic design principles to ensure consistency, scalability, and efficiency in design solutions.
• Proficient in collaborating with engineers, QA teams, and senior management to translate technical requirements into cohesive and efficient design solutions.
• A commitment to lean, agile methodologies, with a problem-driven approach to design, and a dedication to driving continuous improvement and innovation in design practices.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!