Senior Product Manager, Credit Platform

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍London or Remote UK | 💰 £95,000 - £125,000 + Benefits | Product at Monzo | Hear from the team

About our Credit Platform team:

Credit Platform is a new team with a mission to empower Monzo’s credit teams to become the best credit teams across Europe. Making the right credit decisions is central to growing Monzo safely – and we aspire to be industry leaders in how we operate. That means taking a fresh look at everything from how we ingest new data sources, develop new scorecards, propose and run credit experiments, monitor our portfolio and much more.

The team’s remit is to build products throughout the end-to-end credit lifecycle. These might allow our credit analysts in the UK to focus on the most impactful parts of their job by providing better ways to do both routine analysis and bespoke investigations. Or they might support our credit analysts in new countries to compose and configure a set of models and rules tailored to the local environment, without needing to start from scratch. Or they might even radically redefine how we approach credit strategy altogether.

What you’ll be working on:

• You’ll lead a cross-functional team to build products that improve how we make credit decisions. You’ll do this by building a deep understanding of the credit domain and needs of credit analysts, as well as understanding what is and isn’t possible from commercial, operational and technical perspectives. You’ll use this to set a product strategy.
• You’ll communicate effectively with people of all levels of seniority. You’ll get people inspired by the product vision and you’ll share the right context with the right people at the right time.
• You’ll lead planning processes and associated roadmap prioritisation to get your team working on the highest impact priorities that contribute to wider business goals. 
• You’ll work iteratively and collaboratively with credit risk, engineering (especially analytics engineers), research, data science, compliance and many others to refine your plan and execute against it effectively.
• You’ll help to shape product strategy across Monzo by sharing insights from your work.

Your day-to-day   

• Working closely with credit risk experts to understand the problems they’re trying to solve and to identify opportunities to work better with technology
• Partnering with backend and analytics engineers to explore different solutions for speeding up changes to our credit decisioning rules
• Presenting your latest product strategy to stakeholders at Product Review and gathering feedback and challenge
• Reasoning through trade-offs in building fast or building for future use cases
• Speaking to partners and forming opinions on whether to build our own decisioning infrastructure in a new country or partner with others

You should apply if:

• You don’t need to have worked in credit before. Instead, you might have built products to transform how internal teams work, or worked in similar optimisation domains like payments or advertising, or tackled the problem of scaling infrastructure to new geographies.
• You’re comfortable contributing to discussions about systems architecture and fluent in data. You’re not phased by going into detail about technicalities, and while you might not always be the expert on a technical topic, you learn fast.
• You start from first principles. You’re a systems thinker: you can look at processes and technology and spot better ways of doing things. You’re not afraid to ask the “obvious” questions and you use the answers to challenge the status quo.
• You’re data driven, passionate about metrics, and intellectually honest about how your work is performing -- and driven to continuously improve it.
• You’re full of novel ideas and creative solutions, and able to tease them out of others too.
• You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with.
• You have the ability to communicate clearly and persuasively to a wide range of audiences, and in a structured way.
• You’re a fast learner, humble and curious, and enjoy developing yourself and others.
• What we’re doing here at Monzo excites you!

The interview process:

Our interview process involves 4 main stages: 

• Recruiter Call 
• Initial Call with Hiring Manager 
• Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
• A final stage with a VP or CPO within the Product team

Our average process takes around 5-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com

What’s in it for you:

💰 £95,000 to £125,000 depending on experience ➕ stock options & benefits 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

#LI-REMOTE #LI-NG1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊