Senior Repair Process/Product Engineer

4 Minutes ago • 5 Years +

Product Management

Job Description

This role focuses on driving innovation and efficiency within the repair organization through data-driven analysis, process optimization, and project leadership. The engineer will research and refine repair production methods, develop quality control systems, and implement financial management controls. Key responsibilities include identifying trends in defective products, communicating them to engineering, and leading continuous improvement initiatives to enhance efficiency, reduce waste, and improve customer satisfaction, including digitalization, automation, and cost reduction projects.

Good To Have:

Experience in financial analysis, data flow analysis and project management.
Analytical thinking and problem-solving skills.
Leadership abilities and excellent written and verbal communication.
Technological proficiency, process and technical knowledge.
Demonstrated expertise in your area of specialization.
Strong communication and interpersonal skills.
Critical thinking.
Ability to support global functions with different time zones.

Must Have:

Researching new developments and product lines in the repair organization.
Testing new/shipping products repair lines for usability and efficiency.
Creating and developing quality control systems to optimize repair production and reduce waste.
Developing management control systems for more efficient financial planning.
Investigating, proposing, developing, optimizing and evaluating processes and equipment.
Defining the repair strategy and repair readiness for Repair Service Centers for new products.
Communicating trends of defective products to engineering to reduce the need for service or identify potential product issues.
Driving continuous improvement through trend reporting analysis and metrics management.
Leading projects on customer satisfaction, digitalization, transformation, automation, and process/cost continuous improvement.

Perks:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Add these skills to join the top 1% applicants for this job

cross-functional

communication

problem-solving

strategic-financial-management

financial-data-analysis

game-texts

quality-control

mathematical

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Global Repair Services Operations provide the product repair support for warranty and non warranty for the Motorola Solutions Products in the region. Currently, the Repair Operations support multiple countries within the regions. Our goal is to provide a seamless experience to Motorola Solutions customers in the moment that matters.

Job Description

This role focuses on driving innovation and efficiency within the repair organization through a combination of data-driven analysis, process optimization, and project leadership. By leveraging mathematical and scientific models, the individual will research and refine repair production methods, develop quality control systems, and implement financial management controls. A key aspect of the role is identifying trends in defective products, communicating them to engineering, and leading continuous improvement initiatives to enhance efficiency, reduce waste, and improve customer satisfaction. This includes leading projects focused on digitalization, automation, and cost reduction.

Researching new developments and product lines in the repair organization, using mathematical and scientific models to understand repair production methods.
Testing new/shipping products repair lines for usability and efficiency. Modifying the designs using data collected.
Creating and developing quality control systems to optimize repair production and reduce waste.
Developing management control systems for more efficient financial planning.
Preparing reports and operating guidelines for company-wide implementation
Investigates, proposes, develops, optimizes and evaluates processes and equipment. Performs experiments, analyzes data and/or failures, and determines root causes for failures.
Define the repair strategy and repair readiness for Repair Service Centers for the new product including repair cost and investment cost.
Communicates trends of defective products to engineering to reduce the need for service or identify potential product issues.
Creates specifications for reports and analysis based on business needs and required or available data elements.
Provide consultation to cross-functional teams to address business issues.
Drive continuous improvement through trend reporting analysis and metrics management.
Establish and maintain relationships with key stakeholders and suppliers.
Time to time projects will be assigned to lead on i.e customer satisfaction project, digitalization, transformation and automation project, and process/cost continuous improvement project. Prepare project plans and schedules. Provide status updates of assigned projects to the management.

Additional Qualified Skills:

Experience in financial analysis, data flow analysis and project management.
Analytical thinking and problem-solving skills.
Soft skills, such as leadership abilities and excellent written and verbal communication
Technological proficiency, process and technical knowledge.
Demonstrated expertise in your area of specialization.
Strong communication and interpersonal skills.
Critical thinking.
Able to support global functions with different time zones.