Senior Service Operations Specialist

As a Senior Service Operations Specialist at SoftwareOne and Crayon, you will be instrumental in shaping and improving service operations at scale. This hybrid, full-time role in Prague involves owning key operational processes, driving improvements across regions, and acting as an expert for systems like NAV, ServiceNow, PSA, and PPM. You will handle complex cases, train team members, and collaborate with finance, delivery, and development teams to ensure smooth global operations, from order handling to financial data validation and month-end closing activities.

Must Have

• Run advanced operations in NAV, ServiceNow (SwoDP), PSA and PPM.
• Own "Quote to Order" and "Order to Cash" processes for complex cases.
• Perform month-end closing activities, including revenue checks, project reconciliation, and data audits.
• Partner with finance, delivery, and PM teams to ensure all project and financial data is correct and complete.
• Collaborate with the DEV team on system enhancements: testing, feedback, and participation in workshops.
• Support regional teams as a senior subject-matter expert and act as an escalation point for operational issues.
• Strong background in Sales Operations, Order Management, or Business Operations.
• Deep experience with ERP and project systems – NAV, PSA, ServiceNow PPM or similar.
• Ability to work with complex financial data, spot inconsistencies, and drive corrections.
• Experience improving processes, defining best practices, and supporting system changes.
• Strong communication skills and confidence working with cross-functional teams globally.
• A collaborative mindset and readiness to mentor, train, and support junior team members.

Perks & Benefits

• 25 vacation days plus extra days for long service (up to 5 more).
• Hybrid setup, combining home office and time in our Prague space.
• Annual team events, rooftop barbecues, and casual monthly breakfasts with your teammates.
• Multisport card.
• Free weekly physiotherapy sessions in the office.
• Coffee & snacks always ready.
• Annual public transport pass covered.
• Language classes.
• Professional certifications aligned with your growth path.

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

contract type: full-time | working model: hybrid (office: 2-3 times per week)

Do you enjoy shaping how services operations run at scale?

Do you naturally spot process gaps and turn them into improvements?

Are you the person others come to when something complex needs to be fixed or explained?

If yes, this role might be the perfect next step.

As a Senior Sales Operations Specialist, you’ll own key operational processes, drive improvements across regions, and act as an expert for our systems and tools. You’ll support more complex cases, train others, and partner with finance, delivery, and development teams to keep everything running smoothly across our global setup.

What you’ll do

• Run advanced operations in NAV, ServiceNow (SwoDP), PSA and PPM – from order handling to financial data validation.
• Own the “Quote to Order” and “Order to Cash” processes for complex cases, ensuring accuracy, speed, and compliance.
• Perform month-end closing activities, including revenue checks, project reconciliation, and data audits.
• Partner with finance, delivery, and PM teams to ensure all project and financial data is correct and complete.
• Collaborate with the DEV team on system enhancements: testing, feedback, and participation in workshops.
• Support regional teams as a senior subject-matter expert and act as an escalation point for operational issues.

What we need to see from you

• Strong background in Sales Operations, Order Management, or Business Operations.
• Deep experience with ERP and project systems – NAV, PSA, ServiceNow PPM or similar.
• Ability to work with complex financial data, spot inconsistencies, and drive corrections.
• Experience improving processes, defining best practices, and supporting system changes.
• Strong communication skills and confidence working with cross-functional teams globally.
• A collaborative mindset and readiness to mentor, train, and support junior team members.

At SoftwareOne Czech Republic, we believe work should fit around life - not the other way around. Here’s what you can look forward to when joining our team:

• Plenty of time off – 25 vacation days plus extra days for long service (up to 5 more).
• Flexibility that works – enjoy our hybrid setup, combining home office and time in our Prague space.
• Fun & connection – annual team events, rooftop barbecues, and casual monthly breakfasts with your teammates.
• Wellbeing support – a Multisport card, free weekly physiotherapy sessions in the office, and coffee & snacks always ready.
• Commuting made easy – we cover your annual public transport pass.
• Continuous learning – language classes and professional certifications aligned with your growth path.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.