Senior Support Analyst
Job Description
- Knowledge in hospital management and/or experience in the hospital area (Tasy system).
- Knowledge in application servers (Tomcat and/or Weblogic).
- Intermediate English.
- Ensure customer service and satisfaction with service order execution.
- Support department employees by assisting in the resolution and management of service orders.
- Ensure clarification of doubts about system functionalities, concepts, and business rules, analyzing the situation reported by the client.
- Ensure the management of area indicators through monitoring reports and operational governance, identifying and executing improvement actions when necessary.
- Address critical demands arising from internal problems or clients.
- Completed Higher or Technical Education.
- Availability for hybrid work in Blumenau, SC.
- Solid experience with Tasy system technical support.
- Knowledge of functionalities and business rules of Health Plan Operators (OPS).
- Knowledge in PLSQL language.
Job Description
Come be part of our mission to improve the lives of millions of people!
We are looking for professionals who are not afraid of challenges, like to identify and solve problems, who identify with working closely with clients and other company sectors, and have a strong sense of teamwork and cooperation.
You will be responsible for:
- Ensuring customer service and satisfaction with the execution of service orders;
- Supporting Department employees by assisting in the resolution and management of service orders;
- Ensuring the clarification of doubts about system functionalities, concepts, and business rules, analyzing the situation reported by the client;
- Ensuring the management of area indicators, through monitoring reports and operational governance, identifying and executing improvement actions when necessary;
- Addressing critical demands, derived from internal problems or clients;
To succeed in this position you need:
- Completed Higher or Technical Education;
- Availability for hybrid work in Blumenau SC;
- Solid experience with Tasy system technical support;
- Communication, negotiation, and initiative skills;
- Knowledge of functionalities and business rules of Health Plan Operators (OPS);
- Knowledge in PLSQL language;
It will be a great differential if you have:
- Knowledge in hospital management and/or experience in the hospital area (Tasy system);
- Knowledge in application servers (Tomcat and/or Weblogic);
- Intermediate English;
About Philips
We are a health technology company. We have built our entire company around the belief that every human matters and we will not stop until everyone, everywhere, has access to the quality healthcare we all deserve. Do your life's work to help the lives of others.
- Learn about: our business.
- Discover our history.
- Know our purpose.
If you are interested in this role and have many, but not all, of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
