Senior Technical Product Manager - Observability Platform & Products

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking a visionary Senior Technical Product Manager to lead the development of next-generation observability products built on our Fabric platform. You will define and execute the strategy for building comprehensive observability solutions that enable customers to achieve full-stack visibility, proactive incident management, and data-driven operational excellence. This role requires deep expertise in modern observability platforms, platform engineering, and the ability to transform complex telemetry data into actionable product experiences.

What You'll Do

• Build Observability Products
• Design and ship observability products that leverage telemetry data (metrics, logs, traces, events) to deliver actionable insights and automated workflows
• Define product strategy for observability-as-a-service offerings, including SLO/SLI management, anomaly detection, and intelligent alerting
• Create differentiated product experiences around observability data, including custom dashboards, correlation engines, and root cause analysis tools
• Drive the product roadmap for observability platform capabilities that enable both internal teams and external customers
• Platform Product Leadership
• Own the end-to-end product lifecycle for observability platform features, from discovery through launch and iteration
• Build products that abstract complexity and democratize observability across technical and non-technical users
• Define APIs, integrations, and extensibility models that allow customers to build on top of your observability platform
• Establish product metrics and KPIs that measure adoption, value delivery, and platform health
• Modern Observability Strategy
• Champion modern observability practices including Open Telemetry adoption, distributed tracing, and unified telemetry pipelines
• Drive strategy for observability data management, including cardinality optimization, data retention policies, and cost efficiency
• Define product vision for AI/ML-powered observability features such as predictive analytics, intelligent noise reduction, and automated remediation
• Stay ahead of industry trends in observability, including eBPF, continuous profiling, and real-time analytics
• Customer-Centric Product Development
• Partner deeply with customers to understand their observability maturity, pain points, and desired outcomes
• Translate complex operational challenges into elegant product solutions
• Conduct user research, beta programs, and feedback loops to validate product hypotheses
• Build customer advisory boards and champion programs to co-create observability solutions
• Cross-Functional Leadership
• Collaborate with engineering teams to balance technical feasibility with product vision
• Work with platform engineers to ensure observability is built into the fabric from day one (shift-left observability)
• Partner with sales and customer success to position observability products and drive adoption
• Influence architecture decisions to ensure telemetry-first design principles

What You Bring

• Observability Platform Expertise
• Deep hands-on experience with modern observability platforms (Datadog, New Relic, Dynatrace, Grafana Cloud, Honeycomb, or similar)
• Strong understanding of Open Telemetry, telemetry data models, and observability pipelines
• Experience with distributed tracing, metrics aggregation, log analytics, and event correlation
• Knowledge of observability data stores (Prometheus, Loki, Tempo, ClickHouse, Elasticsearch)
• Product Management Excellence
• 5+ years building and shipping technical products, preferably in observability, monitoring, or platform domains
• Proven track record of taking products from 0→1 or scaling existing products to new markets
• Experience defining product strategy, writing PRDs, and managing complex roadmaps
• Strong analytical skills with ability to leverage data to drive product decisions and measure success
• Technical Depth
• Understanding of cloud-native architectures, microservices, containers (Kubernetes/Docker), and service mesh technologies
• Familiarity with infrastructure as code, GitOps, and platform engineering principles
• Knowledge of SRE practices, SLO/SLI frameworks, and incident management workflows
• Experience with data pipelines, streaming architectures (Kafka, Kinesis), and real-time analytics
• Communication & Leadership
• Exceptional ability to communicate technical concepts to diverse audiences (executives, engineers, customers)
• Experience influencing without authority and building consensus across organizations
• Strong storytelling skills to articulate product vision and drive adoption
• Ability to mentor junior PMs and elevate product thinking across teams
• Preferred Qualifications
• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
• Experience working at an observability vendor or building observability products
• Background in SRE, DevOps, or platform engineering roles
• Familiarity with AI/ML applications in observability (AIOps, anomaly detection)
• Experience with multi-cloud environments (AWS, Azure, GCP) and hybrid architectures
• Understanding of compliance, security, and data governance in observability contexts
• Active participation in observability communities (Open Telemetry, CNCF, etc.)

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.