Senior Technical Writer, Marketing Cloud

The Content Experience team for Marketing Cloud at Salesforce helps brands create personalized customer interactions. Technical writers produce documentation and content experiences, working with product managers, engineers, and UX teams in an Agile environment. This role involves creating UI text, release notes, and help documentation to drive customer success and product adoption, collaborating closely with stakeholders to deliver strategic content.

Must Have

• 2-3 years of experience documenting software for technical audiences.
• Strong team player with excellent communication skills.
• Ability to write clean, concise, and approachable content.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Excellent problem solver.
• Strong advocate for the customer.
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.

Good to Have

• Experience with source control software such as Perforce or Git.
• Experience with XML-based authoring tools such as Oxygen.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment.

Perks & Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Hello! We’re the Content Experience team for Marketing Cloud. We help the world’s most recognized brands create innovative and personalized interactions with their customers across multiple touchpoints, such as email, SMS, chat, and more.

Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en ), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

What You’ll Do

• Create UI text, release notes, help docs, and other content that drives customer success and product adoption.
• Collaborate closely with stakeholders and other writers to deliver strategic content.

Required Experience/Skills:

• 2-3 years of experience documenting software for technical audiences. (We are also open to career changers with solid work history and excellent writing skills, who are comfortable with technical concepts.)
• Strong team player with excellent communication skills.
• Ability to write clean, concise, and approachable content.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Excellent problem solver.
• Strong advocate for the customer.
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.

Desired Experience/Skills:

• Experience with source control software such as Perforce or Git.
• Experience with XML-based authoring tools such as Oxygen.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $101,900 to $140,200.

For California-based roles, the base salary hiring range for this position is $111,200 to $152,900.