Service Employee

Do you want to help people and earn a good salary at the same time? Do you want to work in an environment where you truly make a difference to society? At the Tax Authorities in Leeuwarden, you get the chance to do this. As a service employee, you are the first point of contact for citizens and learn everything about income tax. The next start date is January 14th, with various start moments throughout the year.

Must Have

• Minimum MBO 3 work and thinking level and experience with customer contact
• Ability to apply for a Certificate of Conduct (VOG)
• Good command of the Dutch language
• Ability to work on-site in Leeuwarden
• Availability during the 14-week training (partially 5, partially 4 days)
• No leave planned in the first 18 weeks
• Availability on Friday afternoon, one day until 6 PM, and one evening until 8 PM after training
• Good listening and questioning skills
• Proactive and driven to complete the 14-week training
• Computer literate

Perks & Benefits

• € 18.38 per hour + 8.5% year-end bonus
• Chance of a permanent job
• Partial remote work possible after 6 months
• Jobs available between 20 and 36 hours
• 100% public transport travel expense reimbursement
• Personal guidance and coaching
• Pleasant and helpful work environment at the Tax Authorities
• Direct guidance from team leader, trainer, and practical supervisors
• Space for relaxation: table tennis, canteen, and friendly colleagues
• Regular fun activities and drinks organized
• Opportunity for further development through various online training/courses via Randstad
• Pension accrual, vacation days, holiday pay, and travel expense reimbursement

Job Details

Do you want to help people and earn a good salary at the same time? Do you want to work in an environment where you truly make a difference to society? At the Tax Authorities in Leeuwarden, you get the chance to do this. As a service employee, you are the first point of contact for citizens and learn everything about income tax.

The next start date is January 14th. If you can't make this, but want to start later? You can always contact us. We have various start moments throughout the year.

What we offer you

• € 18.38 per hour + 8.5% year-end bonus
• Chance of a permanent job!
• Partial remote work possible after 6 months
• Jobs available between 20 and 36 hours
• 100% public transport travel expense reimbursement
• Personal guidance and coaching

Who are you

As a service employee, you answer questions from citizens and entrepreneurs. You find the core of the problem and quickly switch between various computer systems. Efficient work is important, but you also take the time to help people properly. You are someone who can listen well and ask follow-up questions. In addition, you are proactive and driven to successfully complete the 14-week training. Furthermore, you recognize yourself in the following requirements:

• You have at least MBO 3 work and thinking level and experience with customer contact
• You can apply for a Certificate of Conduct (VOG)
• You have a good command of the Dutch language
• You can work on-site in Leeuwarden
• During the training, you are available partly 5 and partly 4 days. After the training, you work according to your chosen contract hours
• You have no leave planned in the first 18 weeks
• After the training, you are available on Friday afternoon, one day until 6 PM, and one evening until 8 PM

What will you do

You start with a paid 14-week training on income tax. Working hours are between 9:00 AM and 4:30 PM. Part of the training is full-time and part of the training you work 4 days (Wednesday off).

In your role as a service employee, you answer all first-line questions from citizens about income tax. Every conversation is different, so your answers will also vary. In the conversations, it is important that you listen carefully, ask follow-up questions, and arrive at the correct question and thus the answer. You are allowed to take your time for this. In doing so, you formulate the information you give to the customer clearly and distinctly. To arrive at the correct answer, you use the systems of the Tax Authorities. It is therefore important that you are computer literate.

• You help citizens by phone with their questions
• You process customer data and follow the processes of the Tax Authorities
• Are you stuck? No problem! The extensive knowledge base is always there for you
• You start with a paid 14-week training on income tax
• You get the chance to further develop your communication skills and knowledge of the Tax Authorities

Where will you work

You will work at the Tax Authorities. The Tax Authorities offer a pleasant and helpful work environment. You will receive direct guidance from your team leader, the trainer, and the practical supervisors.

There is also room for relaxation, of course. There is a table tennis table, a canteen, and you have friendly colleagues with whom you can chat or retreat for a moment. Fun activities and drinks are regularly organized. This creates a pleasant atmosphere at work.

Through Randstad, you also get the chance to further develop yourself through various online training/courses.

• You will receive a contract with Randstad, with a chance of a permanent job at the Tax Authorities after approximately 1.5 years
• As a service employee, various development opportunities are offered through online training
• The opening hours of the Tax Authorities are Monday to Thursday from 8:00 AM to 8:00 PM (with irregular service allowance for work until 8:00 PM), Friday until 5:00 PM
• You will receive pension accrual, vacation days, holiday pay, and travel expense reimbursement
• Jessica is your permanent contact person

Application

If the above vacancy appeals to you and you meet the requested requirements for the position, do not hesitate and apply by clicking the button below. Please note: for this job, you must be able to apply for a Certificate of Conduct (VOG).

After a short phone intake, I will set up a test for you. When we then have a final interview, you can already start at the Tax Authorities!

This vacancy is, of course, open to everyone who recognizes themselves in it.