Service Implementation Specialist

Company Description

What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

Job Description

We are looking for a Service Implementation Specialist to join our team. This entry-level position is crucial for the successful service delivery. You will be responsible for setting up detection rules and performing validations within the Red Points platform, ensuring comprehensive coverage against digital infringements. This role is highly operational and focused on precision and technical setup.

Key Operational Responsibilities

Your focus will be on the initial configuration and accurate asset validation:

• Platform Configuration: Set up and maintain automated detection profiles within the Red Points platform based on specific client needs and brand assets (e.g., trademarks, copyrights).
• Detection Execution: Run detection scans and campaigns to identify potential infringements across the Internet.
• Validation & Triage: Meticulously validate the quality and accuracy of the initial detection results (hits), ensuring only legitimate infringements are flagged for the Enforcement team.
• Process Handoff: Ensure a smooth and accurate transition of the validated infringement data to the Enforcement and Customer teams.
• KPI Achievement: Consistently meet performance metrics.

Qualifications

Essential Qualifications

• Language: High proficiency in English (written and verbal).
• Skills: Strong analytical and logical problem-solving skills; the ability to efficiently break down a complex setup problem.
• Attention to Detail: Meticulous and highly organized—accuracy in detection setup is paramount.
• Efficiency: Excellent planning and organizational skills to manage setup deadlines.
• Interest: A strong interest in Intellectual Property (IP) and digital data processing.

Highly Desirable Background (The Edge)

• Technical Aptitude: Experience or interest in working with SaaS platforms, data sets, or complex technical interfaces.
• IP Knowledge: Foundational knowledge of Intellectual Property rights.
• Experience (Bonus): Prior experience in Brand Protection, Fraud detection, analyst or similar roles.

Additional Information

What we offer

• A friendly, diverse, and international team
• You’ll have top-notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus the local public holidays.
• Indefinite Contract
• Fridays we have reduced working hours. And every weekday during August.
• Tax relief/ ¨Retribución Flexible¨ will also be available for you.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model, with a flexible start time.
• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you!