Service Management Office Manager
6 Minutes ago • All levels
Project Management
Job Description
The IT Service Management Office (SMO) Manager is responsible for overseeing and managing the service management framework across the organisation. This role is critical in ensuring that IT services are aligned with business needs, providing governance, strategic direction, and a structured approach to service management excellence. The IT SMO Manager will be accountable for the delivery, optimisation, and continuous improvement of service management processes and will lead Technology Teams.
Must Have:
- Overseeing and managing the service management framework across the organisation
- Ensuring IT services are aligned with business needs
- Providing governance, strategic direction, and a structured approach to service management excellence
- Accountable for the delivery, optimisation, and continuous improvement of service management processes
- Leading Technology Teams
The IT Service Management Office (SMO) Manager is responsible for overseeing and managing the service management framework across the organisation. This role is critical in ensuring that IT services are aligned with business needs, providing governance, strategic direction, and a structured approach to service management excellence. The IT SMO Manager will be accountable for the delivery, optimisation, and continuous improvement of service management processes and will lead Technology Teams.
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