Solutions Architect, Customer Systems

At Apple, the Partner Enterprise & Retail Solutions, Support Engineering Solutions team seeks a dedicated Solution Architect. This role involves building and managing global, business-critical applications that deliver world-class sales and service experiences to a wide spectrum of consumers, including Apple Service Providers, Carriers, and Apple Retail stores. The ideal candidate is an energetic professional with outstanding communication skills, a passion for innovation, and the ability to challenge conventional thinking, focusing on designing and architecting solutions to enhance end-to-end customer experiences across diverse channels.

Must Have

• 5 years experience in business process definition, requirement definition, solution architecture
• 5 years business analysis experience working with large scale enterprise solutions
• 5 years experience in software development methodologies (including agile and traditional waterfall)
• 5 years experience in customer facing apps, UI mockup design, Java, SOA, J2EE, Object Oriented Programming and Oracle
• 5 years experience in working in a cross functional time-zone distributed team environment
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Good to Have

• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills
• Strong organizational skills
• Ability to juggle and complete multiple tasks
• Proficient at managing multiple global efforts simultaneously
• Engineering/ Technical background preferred
• Experience working with vendors and contractors

Perks & Benefits

• Opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs
• Eligibility for discretionary restricted stock unit awards
• Ability to purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan
• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses (including tuition) for formal education related to advancing your career at Apple
• Eligibility for discretionary bonuses or commission payments
• Relocation eligibility

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection. The Partner Enterprise & Retail Solutions, Support Engineering Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect. The ideal candidate is an energetic professional with outstanding communication skills, a passion for innovation, and the ability to challenge conventional thinking. If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.

Our team is responsible for building and managing global, business-critical applications within Partner Enterprise & Retail Solutions space. Our solutions and services are leveraged across a wide spectrum of consumers, including Apple Service Providers, Carriers, Self-Servicing Customers, Repair Centers, Mac Depots, Resellers, Enterprise customers and all Apple Retail stores’ Genius Bars. These applications are designed to deliver a world-class sales and service experience to our customers. In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the Partner Enterprise & Retail Solutions domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

• 5 years experience in business process definition, requirement definition, solution architecture
• 5 years business analysis experience working with large scale enterprise solutions
• 5 years experience in software development methodologies(including agile and traditional waterfall)
• 5 years experience in customer facing apps, UI mockup design,Java, SOA, J2EE, Object Oriented Programming and Oracle.

• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills as well as strong organizational skills.
• Ability to juggle and complete multiple tasks.
• Proficient at managing multiple global efforts simultaneously.
• Engineering/ Technical background preferred.
• Experience working with vendors and contractors.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 5 years experience in working in a cross functional time-zone distributed team environment

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.