Special Projects Manager

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

The UMLE Special Projects Manager will provide support to the Artist Royalties and UMLE label teams. The manager will serve as the point person for the UMLE label as it relates to royalties and will play a vital role in building strong relationships with clients and service their needs. This position is responsible for handling external client inquiries, internal label inquires and assist in processing royalties. This role requires excellent client communication skills and a good understanding of royalty accounting.

How You’ll CREATE:

• Handle high profile clients as the primary royalty point-of-contact
• Assist clients with statement retrieval and inquiries from the royalty portal
• Assist clients with portal access and new vendor creation
• Liaise with internal teams (i.e. Finance, Business Affairs, Royalties, Global Client Services, etc.) to assist with analysis, gathering information, inquiries and royalty processing
• Assist the royalty department with completing royalty tasks to expedite the royalty process

Bring your VIBE:

• Proven experience in artist royalties with a strong understanding of artist contracts, music rights and royalty structures (at least 2 years preferred)
• Customer service experience is beneficial (experience with Zendesk a plus)
• Must be able to speak, write and read fluently in Spanish
• Proficient in Microsoft Excel is required
• Familiarity with financial management software (SAP) is a plus
• Strong analytical, problem-solving and time management skills are a must
• Bachelor’s degree in related field preferred (or equivalent experience)
• Ability to work independently and collaboratively in cross-functional teams in a fast-paced environment

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

Royalties & Copyright