Sr Analyst - Trade Support

Join the Global Command Centre team at CME Group as a Senior Analyst, providing vital front-line, real-time trading support and operational oversight for diverse products. You will ensure seamless execution of the global trading ecosystem, acting as a crucial link between clients and financial markets. This role focuses on preempting issues, delivering definitive resolutions, and maintaining market integrity through expert customer service and analytical skills.

Must Have

• Champion front-line trading support for global clients on market-event inquiries and product specifications.
• Analyze real-time market conditions and order flow to mitigate unusual or inefficient behavior.
• Oversee critical daily settlement data, product activations, and expirations.
• Drive complex internal and external client investigations, translating issues into clear solutions.
• Develop and execute ad-hoc data queries and sophisticated analysis to improve policies and processes.
• Engage directly with clients via phone and electronic channels for immediate problem-solving.
• Collaborate across global teams, managing incident resolution and contributing to the knowledge base.
• Proven experience in a customer-facing support role within financial services.
• Understanding of Futures and Options markets and trading concepts.
• Extensive experience utilizing leading industry charting and news platforms.
• Demonstrated ability to analyze statistical trends from trading activity.
• Exceptional written and verbal communication and problem-solving skills with effective stakeholder management.
• Strong foundation in technical support, data analysis, or market analysis.

Good to Have

• Experience in a trading or technical support function.
• Experience with investigative tools.
• Experience with analytical tools.

Perks & Benefits

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.
• A competitive salary and comprehensive benefits package.

Join the Global Command Centre team at CME Group, the world's leading derivatives marketplace. As a Senior (GCC) Analyst, you are the vital front line, ensuring the seamless execution of our global trading ecosystem. You'll deliver expert, real-time trading support and operational oversight for a diverse range of products, acting as a crucial link between our clients and the complex dynamics of global financial markets. Your expertise will be key in maintaining market integrity and providing exceptional, solutions-driven customer service.

What You'll Get

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams.
• A competitive salary and comprehensive benefits package. Learn more about our career opportunities here.

What You'll Do

As a Senior GCC Analyst, you are a builder of stability and an architect of solutions in a high-stakes, real-time environment. Your focus is on preempting issues and delivering definitive resolutions.

• Champion front-line trading support for global clients on market-event inquiries and product specifications for our entire asset class portfolio.
• Analyze real-time market conditions and order flow, actively seeking out and mitigating unusual or inefficient behavior to maintain market integrity.
• Oversee critical daily settlement data, product activations, and expirations, ensuring meticulous operational control.
• Drive complex internal and external client investigations, translating intricate technical or market issues into clear, concise solutions for diverse audiences.
• Develop and execute ad-hoc data queries and sophisticated analysis, constructing data-driven solutions that directly inform and improve policies, processes, and core technologies.
• Engage directly with clients via phone and electronic channels, embodying a passion for immediate problem-solving and exceptional customer service.
• Collaborate across global teams, managing incident resolution end-to-end and proactively contributing to our knowledge base.

What You'll Bring

We are looking for a highly analytical and communicative professional with deep experience in front-office support and financial market dynamics.

• Proven experience in a customer-facing support role within financial services, preferably in a trading or technical support function.
• Understanding of Futures and Options markets and trading concepts.
• Extensive experience utilizing leading industry charting and news platforms (e.g., Bloomberg, Refinitiv Eikon).
• Demonstrated ability to analyze statistical trends from trading activity, including price movement, volume, and volatility.
• Exceptional written and verbal communication and problem-solving skills, with a track record of effective stakeholder management.
• Experience with investigative and analytical tools is highly desirable.
• A strong foundation in technical support, data analysis, or market analysis.
• Ability to thrive both as an independent contributor and as a collaborative team member in a global operational setting.

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CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

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