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Support Analyst (Contractor)

3 Months ago • 7 Years + • Administrative • Logistics • $65,000 PA - $78,000 PA

Job Summary

Job Description

The Support Analyst (Contractor) position at Samsung Semiconductor in San Jose, CA is a hybrid role requiring 4 days on-site and 1 day remote. Responsibilities include inventory management (tracking shipments, cycle counts, reconciliation), RMA process coordination with Samsung HQ, inter-company transaction management, system code creation for sales requests, and communication across various teams. The ideal candidate possesses experience in order entry, inventory, purchasing, shipping, and RMA management, along with strong communication, organizational, and problem-solving skills. SAP experience and Korean/English bilingualism are preferred. The role involves monthly reporting, process improvement initiatives, and support for audits and special projects.
Must have:
  • Inventory & Supply Chain knowledge
  • RMA process experience
  • Strong communication skills
  • Organizational & problem-solving skills
  • SAP experience (preferred)
  • Bilingual (Korean/English) preferred
Perks:
  • Medical, Dental, Vision
  • Employee Assistance Program

Job Details

Please Note:

To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months. 

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. 

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Position: Support Analyst 

  • Experience working in a related role such as order entry/management, inventory management, purchasing, shipping and RMA management activities.
  • Track incoming shipments, log all activity for inbound and outbound inventory, monitor inventory at DSA San Jose and other sites; work with appropriate parties for depletion plan, perform monthly cycle count, and reconcile inventory.
  • Coordinate, monitor, and execute RMA process with Samsung HQ. Branch Transfers – Coordinate, monitor, and execute inter-company transactions. Communication between technicians, RMA, Logistics, Sales team and HQ.
  • Create the code in the system upon sales team’s request if there’s any new Ship to customer, change or update the name/address change.

Location: Hybrid, working onsite at our San Jose, CA headquarters 4 days a week, with the flexibility to work remotely the remainder of your time.

  • Able to understand Inventory and Supply Chain concepts and policies
  • Proactively manages issues and activities and can prioritize well.
  • Strong communication, a highly motivated individual capable of working with limited direction.
  • Ability to work under pressure and to tight deadlines while following explicit policies and procedures.
  • Excellent organizational skills, detail-oriented, monthly reports and works well in a team environment or as an independent contributor.
  • SAP experience is preferred, Bilingual (Korean/English) is preferred as this position needs to communicate to HQ.

 

  • Responds to inquiries from management regarding financial results and special reporting requests.
  • Continuously apply process improvement methodology and mindset to execute meaningful and measurable improvement to the various existing processes in overall accounting operations.
  • Support quarterly external audits and perform technical accounting research.
  • Assist other team members’ daily responsibilities as a backup when necessary.
  • Participate in various ad-hoc special projects as assigned.

What You Bring

  • Bachelor’s degree with 7+ years of experience in Accounting (large public company experiences desirable).
  • CPA and/or big 4 experiences preferred.
  • Strong working knowledge of key business processes (financial close, order to collect, procure to pay, etc.).
  • Experiences and knowledge of US GAAP or IFRS.
  • Strong project management/organizational and planning skills; ability to manage multiple projects efficiently and prioritize tasks to meet project deadlines.
  • Exceptional leadership skills with ability to influence others and earn respect of team and business partners.
  • Strong interpersonal, oral, written, and presentation skills.
  • A results-oriented team-player with a self-motivated, proactive, and positive can-do attitude.
  • Experience in SAP or other ERP system is a plus.
  • Advanced knowledge of Excel (pivot tables, V-Lookup).
  • You’re inclusive, adapting your style to the situation and diverse global norms of our people.
  • An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
  • You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
  • Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-KD1

What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. 

For contract positions, Samsung Semiconductor partners with with Eastridge Workforce Solutions, an Employee Owned Company.  As an employee of Eastridge, you'll have an opportunity to participate in the following benefits:

Medical With four plans to choose from, including PPO, High Deductible, and two Minimum Essential Coverage (MEC) reimbursement plans designed to meet the individual ACA requirement, choose what's right for you.
Dental + Vision Through Anthem, we offer plans for dental and vision for you and your loved ones.
Employee Assistance Program With resources for so many of the moments life can bring our way, ask us how our EAP can support you.

Base Pay Range

$25 - $30 USD

Equal Opportunity Employment Policy 

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Covid-19 Policy
To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances. 

Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy

 

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About The Company

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

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