Support Engineer

2 Months ago β€’ All levels β€’ Broadcast

Job Summary

Job Description

As a Support Engineer at Nielsen, you'll be part of the Technical Support Team, delivering services and technical solutions to meet client requirements. Daily responsibilities include responding to client queries, addressing incidents, and collaborating with team members and other departments. You'll be responsible for meeting client SLAs, following SOPs to address production issues, and engaging the tech team to avoid SLA misses. You'll also participate in supporting new projects going into production and demonstrate flexibility to work shifts, including night shifts. The role demands high analytical and problem-solving skills, excellent communication and interpersonal skills, and fluency in spoken and written English.
Must have:
  • High analytical/problem-solving skills
  • Excellent communication & interpersonal skills
  • Fluent English (written & spoken)
  • Meet client SLAs
  • Day-to-day product support
  • Collaborate with teams

Job Details

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

About the role
As the Support Engineer, you will be part of the Technical Support Team. The role is responsible for the successful delivery of services and technical solutions to meet the requirements of our clients. 

Responsibilities

    • Day to day support of the existing products. To achieve this you will respond to Client queries as well as attend to any reported incidents and you will engage with other team members as well as other teams across the Company.
    • Responsible for meeting client SLAs. You will follow the SOP to address any production issues and will engage the tech team in a timely manner to avoid SLA miss.
    • Participation in the new projects. You will facilitate support for all new projects going into production.
    • Flexibility to work in shifts; esp. night shifts. 

Key Skills - Domain Expertise

    • Have a high level of analytical/problem solving skills with an ability to recognize and identify unique opportunities and innovative ways to overcome business constraints.
    • Have a high level of interpersonal and communication skills, and ability to engage and influence clients and internal stakeholders.
    • Fluent spoken and written English.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Similar Jobs

Evolution - Online Game Presenter (Server Alternative) $20-$25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
β€’ 5 Months ago
Nielsen Holdings - Audio Field Sales Representative

Nielsen Holdings

Humble, Texas, United States (On-Site)
β€’ 2 Months ago
Evolution - Online Casino Dealer In-Studio Philadelphia

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
β€’ 9 Months ago
Evolution - Casino Dealer In-Studio Philadelphia

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
β€’ 6 Months ago
The Walt Disney Company - Technical Evaluator

The Walt Disney Company

Washington, District Of Columbia, United States (On-Site)
β€’ 1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Bengaluru, Karnataka, India

Videojet Technologies - Senior Software Engineer I

Videojet Technologies

Bengaluru, Karnataka, India (On-Site)
β€’ 5 Months ago
Assystems - Full Stack React and Java Developer

Assystems

Gurugram, Haryana, India (On-Site)
β€’ 3 Months ago
Enphase Energy - Backend Developer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
β€’ 2 Months ago
Enphase Energy - Staff Software Engineer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
β€’ 1 Month ago
SoCheers - Creative Manager - SoCheers Films - Mumbai

SoCheers

Mumbai, Maharashtra, India (Hybrid)
β€’ 5 Months ago
Mellow Designs - Associate Creative Director | Design Background (5 - 7 Yrs)

Mellow Designs

Bengaluru, Karnataka, India (Hybrid)
β€’ 5 Months ago
Skyhigh Security - Marketing Automation Manager

Skyhigh Security

Bengaluru, Karnataka, India (Hybrid)
β€’ 3 Months ago
ION - IONA - 1st Line Product Support Representative

ION

Mumbai, Maharashtra, India (On-Site)
β€’ 4 Months ago
Luxoft - Murex Back Office BA with Testing Knowledge

Luxoft

Bengaluru, Karnataka, India (On-Site)
β€’ 3 Months ago
Amgen - Security System Manager

Amgen

Hyderabad, Telangana, India (On-Site)
β€’ 3 Months ago

Get notifed when new similar jobs are uploaded

Broadcast Jobs

The Walt Disney Company - Lead Media Streaming Engineer

The Walt Disney Company

New York, New York, United States (On-Site)
β€’ 1 Month ago
The Walt Disney Company - KTRK Photojournalist

The Walt Disney Company

Houston, Texas, United States (On-Site)
β€’ 2 Months ago
Hawk Eye Innovations - Football Tracking Systems Technician (Freelance)

Hawk Eye Innovations

Cagliari, Sardinia, Italy (On-Site)
β€’ 1 Month ago
Evolution - On-Site Virtual Customer Service Representative

Evolution

Southfield, Michigan, United States (On-Site)
β€’ 9 Months ago
Hawk Eye Innovations - College Sports Systems Technician

Hawk Eye Innovations

Illinois, United States (On-Site)
β€’ 1 Month ago
Evolution - Card Shuffler - Customer Service No experience required

Evolution

Burnaby, British Columbia, Canada (On-Site)
β€’ 4 Months ago
Nielsen Holdings - Audio Field Sales Representative

Nielsen Holdings

Humble, Texas, United States (On-Site)
β€’ 2 Months ago
Sphere Entertainment Co - Immersive Video Engineer

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
β€’ 3 Months ago
The Walt Disney Company - Senior Media Streaming Engineer

The Walt Disney Company

Amsterdam, North Holland, Netherlands (Hybrid)
β€’ 1 Month ago
Nielsen Holdings - Remote Bilingual Customer Service Specialist

Nielsen Holdings

Tula, Hidalgo, Mexico (Remote)
β€’ 1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Mexico City, Mexico City, Mexico (Remote)

Mexico City, Mexico City, Mexico (Hybrid)

Mexico City, Mexico City, Mexico (Remote)

United States (Remote)

United States (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Guadalajara, Jalisco, Mexico (Remote)

Mexico City, Mexico City, Mexico (Remote)

Mexico City, Mexico City, Mexico (Remote)

View All Jobs

Get notified when new jobs are added by Nielsen Holdings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug