Remote Bilingual Customer Service Specialist

As a Bilingual Contact Center Sr Specialist at Nielsen, you will be the primary point of contact for Nielsen panel families. Responsibilities include managing relationships with participating households, conducting phone interviews to verify eligibility and ensure proper equipment setup, troubleshooting technical issues remotely, and collecting device information for accurate data collection. Strong communication, negotiation, and persuasion skills are essential for recruiting, coaching, and supporting families. You'll need to meet performance goals related to sample quality and customer satisfaction. This remote position requires a dedicated workspace, high-speed internet, and flexibility for evening/weekend work, with mandatory in-person orientation in Mexico City. Fluency in English and Spanish (written and verbal) is crucial.