Training Coordinator

As the Training Coordinator, you will play a crucial role in organizing and scheduling InCourage device training for the Philips RespirTech business, while ensuring all logistical aspects are handled efficiently. This involves managing timely coordination of training, processing paperwork, communicating with trainers, and handling device shipments and inventory. The role also requires cross-training for customer operations and ensuring HIPAA compliance.

Must Have

• Manage timely coordination and assignment of training.
• Ensure Field Trainers complete scheduled training within two weeks.
• Process completed training paperwork and advance cases.
• Maintain frequent communication with trainers.
• Process device shipments, accessory orders, vest requests.
• Maintain accurate consignment device inventory.
• Cross-train to assist Customer Operations.
• Ensure ongoing compliance by attending HIPAA training.
• Minimum 1 year customer-facing experience.
• Intermediate Microsoft Office Software knowledge.
• Ability to organize, prioritize, work independently, collaborate.
• Excellent analytical, problem-solving, customer service abilities.
• High School Diploma or Vocational Education.
• Perform minimum Physical, Cognitive, Environmental job requirements.
• Excellent written, verbal, and non-verbal communication.

Good to Have

• Experience in a healthcare support role.
• Experience with Durable Medical Equipment.

Perks & Benefits

• Annual incentive bonus (may be offered)
• Sales commission (may be offered)
• Long-term incentives (may be offered)
• Comprehensive Philips Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

Job Title

Training Coordinator

Job Description

As the Training Coordinator, you will play a crucial role in organizing and scheduling InCourage device training for the Philips RespirTech business, while ensuring all logistical aspects are handled efficiently.

Your role:

• Managing the timely coordination and assignment of training and re-trainings based on patient-specific needs. Ensuring Field Trainers complete all scheduled training within two weeks of device shipment.
• Processing completed training paperwork and advancing cases through the appropriate workflow stages. Keeping training documents, materials, and related administrative information up to date.
• Maintaining frequent communication with trainers within their assigned territories to relay updates, changes, or new requirements. Tracking and documenting trainer reimbursement information as needed.
• Processing device shipments, accessory orders, and tailored vest requests in the company system. Maintaining accurate consignment device inventory for trainers.
• Cross training to assist Customer Operations with returns, exchanges, and order entry during peak needs. Ensuring ongoing compliance by attending HIPAA training and other required sessions.

You're the right fit if:

• You’ve acquired a minimum of 1 year of experience in a customer-facing role (customer service or a healthcare support role is preferred).
• Your skills include:
• Intermediate knowledge of Microsoft Office Software and other relevant software.
• The ability to organize and prioritize tasks, work independently, and collaborate with others.
• Exhibited excellent analytical, problem-solving, and customer service abilities.
• Experience with Durable Medical Equipment (preferred).
• You have a High School Diploma or Vocational Education.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator, written, verbal, and non-verbal.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in MN is $23.00 to $36.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, MN.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.