Vice President, GSI & BPO Partnerships

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Vice President, GSI & BPO Partnerships

Location: Palo Alto CA (hybrid)

Reports To: Sr VP Sales

About Us

Uniphore is an AI-native enterprise company driving transformation at global scale. We partner with leading enterprises and service providers to deliver intelligent, data-driven solutions that reshape how work gets done. With a growing ecosystem of GSIs (Global System Integrators) and BPO (Business Process Outsourcing) providers, we accelerate adoption of our platform while enabling customers to achieve measurable business outcomes.

Role Overview

We are seeking a highly experienced and results-driven Vice President, GSI & BPO Partnerships to own, scale, and lead our alliances with global system integrators and BPO partners. This executive will build and execute the partnership strategy, drive joint revenue growth, and lead a team focused on co-selling and co-delivery motions with some of the world’s largest services organizations.

The VP will collaborate cross-functionally with Sales, GTM, Product, and Customer Success teams to ensure our partner ecosystem delivers measurable impact on revenue, adoption, and customer outcomes.

Key Responsibilities

• Partnership Strategy & Growth
• Define and lead global strategy for GSI and BPO partnerships, ensuring alignment with corporate objectives and GTM priorities.
• Drive partner-sourced and partner-influenced revenue through joint selling, co-delivery, and joint GTM activities.
• Build multi-year roadmaps with top GSI and BPO partners, focusing on AI-enabled service offerings and enterprise-scale transformation.
• Executive Engagement
• Cultivate executive relationships with global partners, aligning on vision, co-innovation, and shared growth goals.
• Negotiate and structure strategic agreements, ensuring mutual success and scalability.
• Team Leadership
• Lead, mentor, and scale a team focused on GSI/BPO partner management and sales.
• Establish best practices in co-sell engagement, partner enablement, and pipeline management.
• Cross-Functional Execution
• Partner with Sales and GTM to build joint pipeline, accelerate deals, and ensure seamless execution.
• Collaborate with Product and Customer Success to align on solution roadmaps and delivery models for GSI/BPO partners.
• Performance Management
• Define and track KPIs: partner-influenced pipeline, closed revenue, certification/adoption milestones.
• Provide regular executive updates on performance, risks, and opportunities.

Qualifications

• 12+ years in strategic alliances, channel sales, or partnerships within SaaS, AI, or enterprise technology companies.
• Proven success building and scaling partnerships with GSIs and/or BPO providers at global scale.
• Demonstrated ability to deliver measurable partner-sourced revenue and drive joint GTM initiatives.
• Strong leadership skills with experience managing partner-facing sales/alliances teams.
• Excellent executive presence with ability to influence senior stakeholders (internal and external).

Hiring Range:

$227,200 - $312,400 - for Primary Location of USA - CA - Palo Alto

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.