Application Support Analyst
Job Summary
Job Description
This Application Support Analyst role focuses on delivering local and global application services, contributing to operational projects, and ensuring the continuous improvement of application performance, scalability, security, and supportability. The role involves creating and maintaining service support documentation and following global service management processes (Incident, Problem, Change, Release) to adhere to global process standards. The responsibilities include supporting applications and systems to meet business needs and service level agreements (SLAs).
Must have:
- Deliver local and Global application services within agreed SLAs.
- Contribute to implementation of operational projects.
- Ensure application performance, scalability, and security.
Job Details
Job Description:
- Delivers local and Global application services to the business within agreed SLAs
- Contributes to the delivery and implementation of operational projects to support the business
- Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
- Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
- Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
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About The Company
For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Read MoreBe a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.
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