Bilingual (English Spanish) Customer Support Specialist - Work From Home

2 Weeks ago • All levels • Broadcast • Undisclosed

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Job Description

This is a work-from-home Bilingual (English-Spanish) Customer Support Specialist role supporting Nielsen's Mexico operation. Candidates must reside within a 2-hour radius of Mexico City. Responsibilities include handling inbound and outbound calls, scheduling, data collection, basic troubleshooting, providing action reminders, and meeting high productivity and quality standards. The role contributes significantly to Nielsen's global market research efforts. Multiple shifts and experience levels are available. Day 1 orientation is in-person at the Mexico City office. The position offers flexibility, equipment provided by Nielsen, and opportunities to develop customer service and data collection skills.

Must have:

Bilingual (English/Spanish)
Customer service skills
Data collection
Troubleshooting
Reside within 2 hours of Mexico City

Perks:

Work from home
Equipment provided
Flexible schedule

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Support Specialist at Nielsen supporting our Mexico operation. Candidates MUST live within a 2 hour radius of Mexico City!

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

We have openings for multiple shifts and experience levels

Location Information

Remote work in Mexico (Home-based)
Day 1 Orientation: In-person at our Mexico City office

Why You'll Love This Role at Nielsen

Full-time, flexible position based in Mexico
Work from your home office after initial orientation
Equipment provided by Nielsen
Flex your bilingual skills daily (English and Spanish)
Engage with diverse customers and contribute to global market insights
Develop valuable skills in customer service and data collection
Be part of the company that measures and analyzes what consumers watch

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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