We are looking for a member to work with us on "Customer Support Second Response" within Cygames' customer support team, which prioritizes "User First." Specifically, you will receive consultations from staff handling inquiries via email, discuss with departments operating games and services, and determine response policies. This role does not involve direct inquiry responses to users unless irregularities arise. Your main tasks will involve discussions and meetings with staff handling inquiries, game development teams, and departments operating services. Therefore, communication skills developed in customer service or sales will be valuable. No prior experience in the gaming industry or customer support is required. Eventually, you will manage a team of 30-100 people (or assist in management) and build and operate operational rules.