Desktop Support Engineer

Flying Bark Productions is working on exciting projects such as the recently announced Avatar: The Last Airbender feature film, Netflix's Stranger Things animated series, Marvel Studios’ What If…?, Disney Marvel’s Moon Girl and Devil Dinosaur, as well as our productions of 200% Wolf movie and Tales From Outer Suburbia by Sean Tan. 

Applicants within Australia are preferred but all applications are welcome. We’re looking for someone who is a problem solver and driven so if you fulfil many but not all of the criteria below, we want to hear from you! 

*Please note that we have a 6 month and 12 month contract available*

We're looking for a tech savvy IT professional who loves troubleshooting and collaborating with creative and technical teammates. The Desktop Support Engineer (DSE) is responsible for providing user helpdesk support and maintaining the production desktop systems. It will be your responsibility to ensure that helpdesk requests are addressed in a timely fashion and are escalated as appropriate. A significant part of your day to day responsibilities will be troubleshooting base computer hardware and OS issues as well as VFX software issues.

You will perform installation/configuration, operation, and maintenance of systems hardware not only for client workstation systems, but also for dedicated render farm nodes, storage, networking, and other infrastructure systems, as needed and instructed by Senior IT staff. As such a key responsibility is to ensure that workstation images are up to date at all times and that the proper images are being used to deploy workstations.

You will be required to manage the onboarding and offboarding of users to IT systems, creating and terminating user accounts according to protocol, ensuring that they have the correct access rights to data on the company system. You will ensure proper record keeping and tracking of users, systems and software, regularly reconciling tracking with utilization, inventory control, user licenses, or computer access to the network. 

You will also participate in technical research and testing in conjunction with the IT Team, with an expectation that when you identify deficiencies or opportunities for improvement you take this to the project stage to implement the improvement.

About you: 

• Solid experience and fluency in Linux and Windows required. Experience or background with Linux systems is preferred;
• Two to Four years system helpdesk experience in a Media/Entertainment environment with a minimum 2 years experience in supporting Media/VFX or High throughput Computing environments preferred.
• Formal education and/or certification in computer systems preferred – such as A+ credentials;
• Experience with Visual Effects applications strongly preferred; these applications include Nuke, Maya, Houdini, After Effects, and Tractor;
• Experience administering Active Directory;
• Working knowledge of basic TCP/IP and its standard administration (DNS, DHCP/Static, etc.) required;
• Basic experience with Layer 1 – 3 networking required, including configuration of static IP addresses, configuration of switches, standard cabling and patching (copper/fiber) techniques and ability to make cables;
• Good understanding of  VLAN’s and basic firewall operations;
• Experience with floating license servers (FlexLM, RLM, etc.);
• RHEL and/or Windows, and/or CCNA certification preferred;
• Basic scripting experience in Bash, Windows CMD/PowerShell, or Python
• Open to working offset hours.

About the role:

• WDS,WSUS: Install and deploy new and/or rebuild existing workstations, configure hardware, peripherals, services, and settings in accordance with standards and project/operational requirements;
• Ownership: Ensure all facets of deployments are completed properly, including workstation patching, UPS allocation, and provisioning of proper peripheral equipment;
• Organization: Ensure onboarding and offboarding is performed according to procedure and continuously improve the processes and tools toward that goal. Ensure that Active Directory objects are correctly located within OU structure and ensure that related documentation is maintained accurately;
• Troubleshooting ActiveDirectory, FreeNas: Identify workstation issues, along with server and/or network-network services issues. Participate in troubleshooting for internally developed applications, as well as problem resolution for VFX applications such as Nuke and Maya;
• Diligence: Maintain & Update both the asset management systems for Hardware & Software assets and DevOps wiki resource, ensuring accuracy for the end of week and prepare monthly reporting for other Business Units;
• Bacula, BareOS, ZFS replication: Schedule testing of backup systems to ensure confidence in the system;
• Support: Physical security systems and ensure proper functioning, both in-house and cloud application configuration and usage, asset tagging and tracking data to ensure best management of computing resources;
• Perform periodic performance reporting to support capacity planning;
• Participate in supporting other team initiatives.
  

What do we do?

Flying Bark Productions is a renowned independent producer of family-focused animation entertainment. For over 50 years, our 2D and 3D production facility has created award-winning feature films and TV series.

Why work with us?

• We work on some pretty cool projects - check out our website: https://www.flyingbark.com.au/
• We have an industry leading studio space in Alexandria, complete with a cinema, quiet room, Zen Garden, games room, and state of the art animation facilities.
• Breakfast is served daily - on us!
• We have cake days, movie nights, wrap parties & a culture club dedicated to coordinating our busy social calendar!
• The Barkers have big hearts too, with our Paws for a Cause fundraising arm raising much needed funds for charities such as Beyond Blue, RSPCA and the Cancer Council.
• We love dogs and you will often see some of our regular fluffy companions in the studio.
• We have a hybrid approach to work with flexible work from home days on offer.
• Career development is important to us so we offer training and support opportunities whenever possible.
• Our employees say our culture is the best they've ever experienced - everyone is welcome and celebrated!
• You'll have access to mental health resources and free counselling via our Employee Assistance Provider, Support Act.

Flying Bark Productions is proud to be an Equal Opportunity Employer.