Product Support Engineer

10 Months ago • All levels • Customer Service

Job Summary

Job Description

Product Support Engineer with strong technical background and excellent communication skills to research, develop, and present audio/video solutions for international clients.
Must have:
  • Fluent English
  • Communication Skills
  • Desk Research
  • Problem Solving
Good to have:
  • MBA Related
  • Customer Service
  • Business Sensitivity
  • Learning Ability

Job Details

Responsibilities:

  • Research industry solutions, combine the customer's business technology solutions and the characteristics of Tencent's audio and video products, sort out valuable solutions, and organize them into sales support materials.
  • Work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios. Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, business, etc.
  • Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work;

Requirements:

  • Bachelor degree or above, computer, MBA related majors are preferred.
  • Fluent English can be used as a working language, good communication skills and customer service awareness, and good desk research and writing skills;
  • Good at thinking, high business sensitivity, excellent learning ability, logical thinking ability and problem-solving ability;
  • Self-motivated and responsible, with passion for work, good stress resistance and team spirit.

Similar Jobs

Netflix - Solutions Support Engineer (L5)

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
5 Months ago
Blue Yonder - Sr Support Engineer 1

Blue Yonder

Hyderabad, Telangana, India (On-Site)
5 Months ago
Blue Yonder - Support Engineer 1

Blue Yonder

Bengaluru, Karnataka, India (On-Site)
5 Months ago
sigma software - Technical Support Engineer (FinTech)

sigma software

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
sigma software - Threat Validator/Technical Support Engineer

sigma software

Warsaw, Masovian Voivodeship, Poland (Remote)
6 Months ago
Entrata - Technical Support Engineer

Entrata

United States (Remote)
6 Months ago
Postman - Technical Support Engineer (East Coast)

Postman

United States (Remote)
6 Months ago
Sonar Source - Support Engineer

Sonar Source

Geneva, Geneva, Switzerland (On-Site)
6 Months ago
gigamon - Technical Support Engineer - Mexico City

gigamon

Mexico City, Mexico City, Mexico (On-Site)
6 Months ago
gigamon - Staff Technical Support Engineer - Mexico City

gigamon

Mexico City, Mexico City, Mexico (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Go Fund Me - Manager, Data Science

Go Fund Me

San Francisco, California, United States (Hybrid)
5 Months ago
paypay - Android Engineer

paypay

(Remote)
5 Months ago
Glean - Enterprise Customer Success Manager

Glean

Palo Alto, California, United States (On-Site)
5 Months ago
Axinous - Senior Manager / Manager , Customer Success Management

Axinous

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Fortra - Channel Account Manager

Fortra

Australia (On-Site)
5 Months ago
ByteDance - Software Engineer, ML System Scheduling

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Research Scientist in ML Systems

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Cloud Network Engineer - Physical Network Infrastructure

ByteDance

Singapore (On-Site)
5 Months ago
ByteDance - Research Scientist in LLM Foundation Models (reasoning, planning & agent)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Palo Alto, California, United States

The Walt Disney Company - Storyboard Artist - Unannounced Disney Junior Series (Disney Television Animation)

The Walt Disney Company

Glendale, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Director - Unannounced Disney Junior Series (Disney Television Animation)

The Walt Disney Company

Glendale, California, United States (On-Site)
5 Months ago
Go Fund Me - Manager, Data Science

Go Fund Me

San Francisco, California, United States (Hybrid)
5 Months ago
Glean - Enterprise Customer Success Manager

Glean

Palo Alto, California, United States (On-Site)
5 Months ago
Alpha Sense - Account Director, Corporate

Alpha Sense

New York, New York, United States (Hybrid)
5 Months ago
Axinous - Senior Manager, Global CXO Experiences

Axinous

San Jose, California, United States (Hybrid)
5 Months ago
ByteDance - Software Engineer, ML System Scheduling

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Lead Research Scientist, Foundation Model, Music Intelligence

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Tech Lead - Global E-Commerce Supply Chain

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
ByteDance - Senior Software Engineer, Cross Platform Application

ByteDance

San Jose, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

ByteDance - E-Commerce Oncall Service Specialist (EMEA Market)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
ByteDance - E-Commerce Oncall Service Specialist (US Market)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
ByteDance - Backend Software Engineer - Customer Service Platform

ByteDance

Singapore (On-Site)
5 Months ago
ByteDance - Product Manager Leader-Customer Service Platform-International E-commerce

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
ByteDance - Tech Lead Manager - Fullstack-Customer Service Platform-SG

ByteDance

Singapore (On-Site)
5 Months ago
ByteDance - E-Commerce - Oncall Service SME (US Market)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
ByteDance - Global E-commerce - Country Service Delivery Lead

ByteDance

Pasig, Metro Manila, Philippines (On-Site)
5 Months ago
Keywords Studios (Player Support) - Customer Support Team Lead

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (Hybrid)
5 Months ago
umusic - Representative, eCommerce Fan Services

umusic

Philadelphia, Pennsylvania, United States (On-Site)
5 Months ago
Aristocrat Gaming - Field Service Technician/Deployment

Aristocrat Gaming

(On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

View All Jobs

Get notified when new jobs are added by Tencent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug