Food Retail Host/Hostess (Entry Level) - Full Time, $25.65/Hour
9 Months ago • All levels • $53,368 PA - $53,368 PA
Job Description
Aulani, A Disney Resort and Spa seeks Food Retail Host/Hostesses for full-time positions. Responsibilities include welcoming guests, taking orders via POS, suggesting additional items, processing payments, assembling orders, ensuring food quality and presentation, maintaining cleanliness, and providing exceptional customer service. The role requires working in a fast-paced environment, both indoors and outdoors (weather permitting), and involves cash handling and knowledge of safety and sanitation guidelines. The ideal candidate possesses excellent hospitality skills, multitasking abilities, and a commitment to creating magical guest experiences.
Good To Have:
- Previous restaurant experience
- Outdoor work experience
- Knowledge of Hawaiian/Japanese language
- Familiarity with local ingredients
Must Have:
- Welcoming guests
- Taking orders & processing payments
- Maintaining cleanliness
- Cash handling skills
- Excellent customer service
- Teamwork
- Fast-paced environment adaptability
Perks:
- 100% healthcare coverage
- Tuition paid upfront
- Free lunch
- Free parking
- Free theme park admission
Job Summary:
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
- 100% full coverage of healthcare for you and your eligible dependents
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
We are looking for Food Retail Host/Hostess Cast Members who want to create magical experiences and ensure the highest standard of Guest Service in our Quick Service Restaurants. Quick Service Restaurant Cast Members work in a fast-paced environment at either indoor counter service or at outdoor vending location taking orders, cash handling, food preparation, stocking condiments, and keeping the work location clean.
Responsibilities:
- Responsible for welcoming and interacting with all Guests
- Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
- Suggests additional items as appropriate
- Receives and processes payment
- Requires constant interaction with Guests including answering questions, providing directions, event information and other services to help create a magical experience
- May assemble orders and present to Guests according to recipe guidelines
- Knowledge and understanding of safety and sanitation guidelines including temperature requirements
- Has good judgment of food quality and production, understands the impact of spoilage
- Responsible for maintaining work area-restocking and cleaning
- Ensures that food presentation is fresh and up to quality standards
- Replenishes food and other serving items as necessary
- Portions back-up items
- May ensure freezers are maintained at the appropriate temperature
- May require equipment operation, including working near equipment that generates heat
Basic Qualifications:
- Must be at least 18 years of age
- Must be willing to work outdoors in all types of weather conditions and around nature
- Must meet state requirements to obtain Hawaii Liquor Commission card
- Able to effectively work independently or as part of a team
- Should have cash handling capabilities and be able to count back proper change
- Excellent Hospitality skills
- Ability to multi task and work in a very fast paced environment
- Speed, accuracy and efficiency are required and ability to work well under pressure
- Demonstrated ability to own and resolve Guest situations
- Receptive to special requests
- Enthusiastic about interacting and helping Guests
- Able to make independent decisions for our Guests
- Self-directed (can complete tasks with minimal supervision)
- Willing to follow instructions & take direction
- Flexible/adaptable
- Supportive of other cast working on your team
- Can complete repetitious tasks while maintaining quality
- Strong verbal communication skills
- Willing to work outdoors even in inclement weather
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
- Perform all job related functions in a cordial friendly manner, committed to exceeding Guests’ expectations
Preferred Qualifications:
- Previous restaurant experience; understanding of full service and quick service environment
- Previous outdoor work experience preferred
- Familiarity with local ingredients and the classic cuisine of the Hawaiian Islands
- Knowledge of Hawaiian/Japanese language preferred
Additional Information:
SCHEDULE AVAILABILITY:We are currently hiring for Full-Time positions.
Full-Time: Requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.
For training purposes, extended availability for up to four (4) weeks may be required immediately following the start date.
Keyword: Aulani Casting, AULANICASTING
The pay rate for this role in Hawaii is $25.65 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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