Guest Service Agent

1 Hour ago • All levels

Job Summary

Job Description

As a Guest Service Agent, your primary role is to create memorable experiences for guests from their arrival to departure. You will be responsible for greeting guests, managing check-ins and check-outs, and responding to guest requests, all while providing exceptional service. Taking initiative to personalize guest interactions and proactively promoting hotel facilities, including upselling services, are key aspects of this position. This role offers opportunities for growth within the Accor brand worldwide, with access to learning programs and employee benefits like discounted rates.
Must have:
  • Service-focused personality
  • Fluency in English
  • Greet, check-in, and settle accounts
  • Provide exceptional service
  • Promote hotel facilities
Good to have:
  • Prior experience with Opera or related system
  • Additional languages are a plus
Perks:
  • Employee benefit card with discounted rates worldwide
  • Learning programs through Academies
  • Opportunity to develop and grow within the company

Job Details

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Job Description

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!

What you will be doing: 

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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