ITAM Lead (12 months contract)

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

As our IT Asset Management (ITAM) Lead, you will play a crucial role in managing and optimizing the lifecycle of IT assets across our global organization. This position involves developing and implementing effective strategies to handle the acquisition, deployment, maintenance, and disposal of IT assets. By ensuring our asset management processes are efficient and aligned with industry best practices, you will directly contribute to the success of our digital transformation initiatives.

Duties and Responsibilities

• Develop and Implement ITAM Strategies: Create and maintain strategies, policies, and procedures for effective IT asset management, ensuring alignment with Keywords Studios’ business goals and ITIL best practices.
• Manage IT Asset Lifecycle: Oversee the entire lifecycle of IT assets, including planning, procurement, deployment, maintenance, and decommissioning, using the ServiceNow ITSM platform.
• Ensure Compliance and Risk Management: Monitor and enforce compliance with software licensing agreements and internal policies, minimizing risks and avoiding legal or financial issues.
• Optimize Asset Utilization: Analyze and optimize asset usage to reduce costs and improve efficiency, ensuring that all IT assets are effectively managed and utilized.
• Lead a High-Performing Team: Mentor and develop a team of ITAM professionals, fostering a culture of continuous improvement and collaboration.
• Collaborate Across Teams: Work closely with IT, finance, procurement, and other departments to streamline asset management processes and support organizational goals.
• Reporting and Analytics: Provide regular reports and insights on IT asset status, compliance, and financial performance to inform strategic decision-making.

Skills and Experience Required

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• At least 5 years of experience in IT Asset Management or a related field, with a strong understanding of ITIL principles.
• Experience with ITAM tools and platforms, such as ServiceNow.
• Excellent analytical skills, with experience in budget management and cost optimization.
• Strong communication and interpersonal skills, capable of working effectively with stakeholders at all levels.
• Relevant certifications such as ITIL, Certified IT Asset Manager (CITAM), or Certified Software Asset Manager (CSAM) are a plus.

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