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Senior Insights Consultant

United Kingdom (Remote)

Senior Insights Consultant

22 Hours ago • 5-7 Years

About the job

Summary_{By Outscal}

Senior Insights Consultant role requires 5+ years of experience in project management, account management, writing, and analytics. Strong collaboration and communication skills are essential for delivering high-quality reports and building client relationships. Experience in client presentations and managing account growth is desirable.

The Senior Insights Consultant reports to the Sector Lead, Insights Consulting, and is responsible

for managing day-to-day customer relationships for a subset of smaller customers within a

specific sector. They address customer needs, present report findings, make recommendations,

and serve as a trusted point of contact. This role collaborates with Rapid Intelligence and Media

Intelligence teams to ensure deliverables meet customer expectations. They act as a liaison

between the customer and our delivery organization, building strong relationships with peers for

a seamless customer experience. Additionally, they serve as an authority on the customer's

insights program, documenting evolving needs, risks, and opportunities to support retention and

identify upselling opportunities for senior-level stakeholders in Insights Consulting and

commercial departments.

Responsibilities

Works collaboratively with internal teams to ensure high quality products are delivered to

customers.

Responsible for the final delivery of timely and high-quality reporting which speaks to the

needs, challenges and objectives of the customer.

• Ensures all requests and needs are addressed in a timely and satisfactory manner in

collaboration with the delivery organization and commercial teams.

• Answers relevant questions/queries related to the client program, and proactively contact

the client in between service reviews.

• Leads on client comms during account and project ramp-up, including taking necessary

briefs and appropriate client training.

• Leads customer presentations to present findings and recommendations on reporting.

• Supports the expansion and revenue growth of the overall Insights Consulting division via

the retention / upsell of current client services or supporting the onboarding of new clients

and opportunities.

Education

Bachelor’s degree or relevant experience will be considered in lieu of education.
5+ years of experience in project, account management, writing and analytics.
1-2 years of management experience is desirable or experience demonstrating collaboration and delegation.

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