Verafin - Project Manager (SMB)

In this role, you'll be at the forefront of the fight against financial crime! Thrive in the excitement of a role that combines teamwork, innovation, and the opportunity to protect our customers. Together, we can make a difference, one happy customer at a time!

Verafin Project Managers are self-motivated, driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. They are fighting financial crime – one happy customer at a time!

What You'll Do:

• Primary Customer Contact: Represent the company as the main point of contact for customers during core onboarding projects, ensuring a seamless experience.
• Project Planning and Execution: Work with your customers to define their success criteria for onboarding (what are their primary vs. secondary objectives) and communicate with them using various project planning tools to achieve those goals.
• Timeline and Milestone Management: Plan and manage all project timelines, milestones, and define the scope and deliverables to ensure successful outcomes. Identify risks and work internally/externally to proactively mitigate those.
• Task and Resource Management: Oversee project tasks, resources, scheduling, and documentation to maintain project momentum and organization.
• Customer Support and Expectation Management: Provide clear direction, support, and manage customer expectations throughout the project lifecycle.
• Progress Monitoring and Reporting: Regularly monitor and report on project progress to both customers and internal teams, ensuring transparency and alignment.
• Adherence to Procedures: Utilize established project management procedures and documentation to guide the customer implementation process effectively.
• Continuous Improvement: Collaborate with other project managers and adjacent teams to refine methodologies and processes, enhancing the overall customer experience.
• Stakeholder Management: Effectively identify, analyze and manage internal and external stakeholder expectations.

What We're Looking For:

• 3+ years of experience in a customer facing role involving both internal and external stakeholders.
• Proven ability to effectively manage and exceed customer expectations.
• Strong time management and organizational skills to handle multiple projects simultaneously, while meeting tight deadlines and balancing competing customer priorities.
• Excellent ability to communicate directly and effectively with technical and operational teams at all levels.

What Success Looks Like:

• Bring fresh ideas and improvements to the team
• Work effectively with other teams and stakeholders
• Deliver high-quality work and exceed expectations.

Growth Opportunities:

• Access to training and development programs.
• Opportunities for leadership roles as you grow within the team.
• Use your skills and knowledge to explore new areas of the business.

This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.