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Technical Services Technician - Warner Bros. Studio Tour London (WBSTL) - The Making Of Harry Potter (18 month FTC)

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This role is a Technical Services Technician at Warner Bros. Studio Tour London – The Making of Harry Potter.  Responsibilities include frontline duty technician work, addressing daily technical needs, ensuring visitor and staff safety, maintaining equipment, complying with safety regulations, and collaborating with various departments. The position involves assisting with live events,  project work on future installations, and contributing to the daily operation of the attraction, including weekend, evening, and holiday shifts.  Technical skills in audio-visual systems, basic carpentry, IT, and network troubleshooting are essential. The role requires strong customer service skills due to the high volume of visitors.

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<div class="jd-info au-target" data-ph-at-id="jobdescription-text" data-ph-id="ph-page-element-page23-2bzhw3" au-target-id="41">Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK.&nbsp;<div>Warner Bros. Studio Tour London based at WBSL – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012 and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as ‘excellent’ or ‘very good’.&nbsp; Since launching, additions to the Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank.&nbsp;In December 2018 WBSL acquired the Platform 9 ¾ group which has sites at the iconic location in King’s Cross Station and Heathrow airport.The Tour &amp; Retail group has continued to expand over the last couple of years launching our first flagship store in New York over the Summer of 2021, alongside expanding our ecommerce operations in the UK and US. The summer of 2023 saw us open a replication of our world-famous Tour in Japan, which, has been a phenomenal success.Your New Role...&nbsp; We have an exciting new position open up, working within our dynamic Technical Services team. The role is responsible for frontline Duty Technician as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.&nbsp; Your Role Accountabilities...</div><ul><li>Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.</li><li>Assist with the delivery of live events as and when required.</li><li>Ensure public and staff safety at all times.</li><li>Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span.</li><li>Comply with internal health and safety regulations and working practices at all times.</li><li>Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.</li><li>Work as part of a project team for future development and installation projects as directed by the Technical Services Manager/Team leader.</li><li>Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.</li></ul>&nbsp; Qualifications &amp; Experiences...<ul><li>Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry.</li><li>Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events.</li><li>Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required.</li><li>Basic carpentry and maintenance skills and a good working knowledge of workshop environments.</li><li>Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site.</li><li>Proven IT skills with a sound knowledge of Microsoft Office and associated packages.</li><li>Basic knowledge of I.T switch networks and I.P based control systems.</li></ul>Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at &nbsp; along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.</div>

NewGlobe is looking for an Officer, IT Operations to provide front-line IT support, manage IT assets, and troubleshoot technical issues. Must have experience with IT hardware, software, and troubleshooting. Experience in a fast-paced environment is preferred.

Regional Manager, Schools

<div><h1>Who We Are</h1>
NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society.&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;
With a comprehensive system transformation platform and data-driven educational services, NewGlobe delivers rapid and dramatic improvements in learning outcomes at state and nationwide scales. Through building impactful partnerships and programmes, NewGlobe ensures that all children have access to an education that will develop their full potential and create a foundation for growth and prosperity.&nbsp;
NewGlobe leverages more than a decade of educational experience and proven impact in integrated school management, teacher professional development, instructional design innovation, technological system support, child-centred classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, and all children have the opportunity to develop to their full potential. Every day, NewGlobe supports governments to solve what were once seen as intractable problems, and by doing so, ensures this generation will be able to grow up to lead more fulfilled lives, while simultaneously building economic prosperity for themselves, their communities, and the globe.&nbsp;
NewGlobe’s high-touch, intensive professional development programs, along with integrated school management, teacher support, and assessment software, enable schools to succeed. NewGlobe works within the state and national curricula and syllabi, ensuring all children are empowered to learn their own history and master local content while being globally competitive in mathematics and languages. The science of behaviour change and the science of learning is at the foundation of all programming.&nbsp;
NewGlobe works with urgency because youth quickly becomes adulthood and relentlessly because improvement requires continuous problem-solving. NewGlobe is honoured to serve and to help rebuild trust in public systems.&nbsp;
NewGlobe’s work is all-encompassing and will challenge you to use your full mind, and heart, each day. We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us.&nbsp;
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<h1>Operations Group</h1>
The Operations Team is responsible for the execution, and management of the entire sequence of processes required to service the activities of each school, and to provide that support at scale in the most cost-efficient and effective way possible. It is the nerve centre of the work that is done in any region and is the interface that brings all school-level support functions together through its different departments - Customer Care, Revenue Assurance, Facilities and Supplies, Instructional Oversight, Quality Assurance, IT Operations, and Supply Chain. The Operations Leadership is responsible for providing overall leadership to the team, through the supervision of all routine tasks, coordination between all teams, oversight of all systems, processes, and data capturing, and ensuring that the work done by the team is done in the most efficient and cost-effective way possible to enable us to better service our parents and government partners, provide a better experience for our employees, and a stable platform on which we continue to scale our work.
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<h1>IT Operations</h1>
IT Operations is responsible for the last-mile delivery of technology, ensuring that everyone from school staff to executives, all have the functioning technology they need to excel at their jobs. It also oversees the technical infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our customer care centres, finance teams, warehouses, and more.
Within the technology group, IT Operations also holds the distinction of being the only department with a dedicated presence in each of our operating territories, meaning that is also the key conduit and primary advocate for all aspects of technology at our, ensuring the work done by the other technology departments delivers on its potential. 
<h2>About the Role</h2>
The Officer, IT Operations role combines the provision of front-line support and superior customer service to our schools and support teams with the responsibility for one of our key functional areas in IT Operations, including asset management, problem management, and support office support. The Officer role rotates between these functional areas, bringing fresh energy and insights to each area, while gaining experience over the different aspects required to ensure our Tech investments deliver on our ambitious mission. It will involve rolling up your sleeves to get the day-to-day done with ensuring overall delivery excellence for your assigned area.
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The role reports to the Manager, IT Operations, who has broad oversight over the programme, and involves mentoring and developing Associates..
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<h2>What You Will Do</h2>
<ul>
<li>&nbsp; &nbsp; &nbsp; Ensure delivery against one of our key functional areas for IT Operations:</li>
<li>&nbsp; &nbsp; Teacher Tablets: ensuring high availability of teacher tablets, including proper assignment, monitoring, and troubleshooting.</li>
<li>&nbsp; Smartphones and Tablets - ensuring high availability of school leaders and field staff devices, including proper assignment, monitoring and management (mobile device management), and procurement.</li>
<li>&nbsp; Problem Management - ensuring that all Tech issues ("incidents") are properly tracked and regularly analysed to identify our key "problems" (recurring incidents) - and to work on sustainable solutions</li>
<li>&nbsp; Support Office Support: ensuring the support office is high-functioning - working IT Assets (laptops, printers, etc.), network, firewall, PBX, etc.</li>
<li>Provide first point of IT support contact for all staff, covering all hardware, software, and associated peripherals.</li>
<li>Proactively troubleshoot using reports and data analytic tools provided - and also contribute back to their evolution and improvement.</li>
<li>&nbsp; Deploy IT assets and associated peripherals, including new installations and redeployment of existing equipment.</li>
<li>&nbsp; Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.</li>
<li>&nbsp; Visit schools to understand pain points and receive feedback.</li>
<li>&nbsp; Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.</li>
<li>&nbsp; &nbsp; Supervise, train, and mentor junior staff members in all of the above.</li>
<li>&nbsp; Provide technical assistance to project teams and undertake technical project roles when required.</li>
<li>&nbsp; Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.</li>
</ul>
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<h2>What You Should Have</h2>
<ul>
<li>&nbsp; &nbsp; &nbsp; A Degree from a recognised university with top marks in a relevant discipline</li>
<li>&nbsp; &nbsp; &nbsp; Suitable IT/industry work experience</li>
<li>&nbsp; &nbsp; &nbsp; Experience working within a fast-paced environment</li>
<li>&nbsp; Excellent technical knowledge of IT hardware, including laptops, mobile devices (esp. Android), and peripherals</li>
<li>&nbsp; &nbsp; &nbsp; Software and hardware troubleshooting ability</li>
<li>&nbsp; &nbsp; &nbsp; Experience working and training on a variety of IT subjects and applications</li>
<li>&nbsp; &nbsp; Analytical capability - ability to analyse data sets and be data driven. Advanced analytical capabilities, such as SQL, a plus.</li>
<li>&nbsp; &nbsp; &nbsp; Strong writing and oral communication skills</li>
<li>&nbsp; &nbsp; &nbsp; Research skills, including ability to identify and propose solutions to issues/crisis</li>
</ul>
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<h2>You’re also</h2>
<ul>
<li>&nbsp; &nbsp; &nbsp; A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company. </li>
<li>&nbsp; &nbsp; &nbsp; A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, we work in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. </li>
<li>&nbsp; &nbsp; &nbsp; A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value. </li>
<li>&nbsp; &nbsp; &nbsp; A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today. </li>
<li>&nbsp; &nbsp; &nbsp; A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications. </li>
<li>&nbsp; &nbsp; &nbsp; A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.</li>
</ul>
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