Account Manager with Turkish

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

What You’ll get to do:

• Provide ongoing account management to assigned clients, representing EveryMatrix and taking full ownership of your portfolio.
• Manage all operational issues efficiently and ensure smooth delivery of services to clients.
• Act as an internal advocate for clients, ensuring their needs and expectations are met.
• Continuously evaluate and enhance the Middle East Team’s processes and frameworks.
• Conduct training sessions on company products and platforms for new clients.
• Coordinate with other departments on ongoing general projects.
• Monitor accounts to identify upsell and cross-sell opportunities.
• Analyze data, run tracking, and report on key KPIs.
• Lead in-depth monthly/quarterly performance reviews, providing insights, recommendations, and strategies to the Middle East Team.
• Assist Finance and Legal with client documentation, ensuring clients are informed about technical and non-technical changes impacting their business.

What you need to know:

• Advanced Turkish skills or native Turkish speaker.
• Minimum 2 years of experience in the iGaming industry, ideally in a relationship management or commercial role.
• Previous B2B experience in a gaming development company, preferably one offering multiple iGaming verticals.
• Genuine interest in online gaming and a strong understanding of the industry.
• Excellent English communication skills, both written and spoken.
• Proven experience managing client relationships.
• Familiarity with key online business functions such as marketing, affiliates, customer service, payments, content, and development.
• Ability to travel for client meetings, workshops, and other business engagements.
• Experience in IT/Telecoms or a related technical field is a plus.
• Technical understanding of web services is desirable.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required.
• Hybrid work schedule: 60% work from the office and 40% work from home per quarter (during your first 3 months, you'll be in the office full-time)

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.