AI Product Mgr, Assisted Services

This AI Product Manager role at eBay focuses on Assisted Services, specifically regulatory compliance. The role involves defining and delivering AI-powered solutions to help customer support teammates navigate complex regulatory environments, ensuring efficiency and compliance. It requires leading AI-first innovation, building intuitive user experiences, collaborating with cross-functional teams, and driving strategy for global regulatory domains to improve customer experience.

Must Have

• Lead AI-first innovation across eBay’s Assisted Services products.
• Build intuitive user experiences and backend workflows for compliance.
• Collaborate across disciplines—partner with Engineering, Legal, Trust, and Policy.
• Translate insights into action using analytics, teammate feedback, and customer data.
• Define and deliver strategy for global regulatory domains (e.g., DSA, PRCi).
• Champion a culture of responsible AI, ensuring transparency, fairness, and compliance.
• 5+ years of product management experience, ideally in AI-driven systems, regulatory domain, or customer experience platforms.
• Proven grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments.
• Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools).
• Proven ability to collaborate effectively with cross-functional teams and communicate complex ideas.
• Consistent track record of delivering solutions that balance regulatory difficulty with seamless user experience.
• Validated ability to clearly articulate product vision and inspire confidence.

Perks & Benefits

• target bonus
• restricted stock units
• medical benefits
• financial benefits
• 401(k) eligibility
• paid time off benefits (PTO and parental leave)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We’re looking for an AI Product Manager for Assisted Services, with a specific focus on Regulatory. This role will be essential in crafting the future of how eBay’s customer support ecosystem ensures compliance, efficiency, and ease. You’ll define and deliver AI-powered flows that help our teammates navigate complex regulatory environments—so they can focus on what matters most: crafting trust and delight in every interaction.

This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe.

Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support. This role will be central to that mission, focusing on the products that directly enable teammate success, ultimately driving improved Customer Experience (CX) ease.

What you will accomplish:

• Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify complex regulatory requirements for teammates and customers.
• Build intuitive user experiences and backend workflows that ensure compliance while minimizing friction, helping our teammates stay focused and our operations stay efficient.
• Collaborate across disciplines—partner with Engineering, Legal, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes.
• Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance.
• Define and deliver strategy for global regulatory domains (e.g., DSA, PRCi), ensuring alignment across business lines and regional requirements.
• Champion a culture of responsible AI, ensuring transparency, fairness, and compliance in every solution you bring to market.

What you will bring:

• 5+ years of product management experience, ideally in AI-driven systems, regulatory domain, or customer experience platforms.
• A proven grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments.
• Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools).
• Proven ability to collaborate effectively with cross-functional teams and communicate complex ideas with clarity and impact.
• Consistent track record of delivering solutions that balance regulatory difficulty with seamless user experience.
• Validated ability to clearly articulate product vision and inspire confidence (storyteller)

The base pay range for this position is expected in the range below:

$124,000 - $191,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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