Sr. Manager, eBay Live Account Management

This role is for a Sr. Manager, Account Management for eBay Live, focusing on the Fashion or Trading Cards category. The manager will lead a premium team of account managers, build strong relationships with priority sellers, and drive strategic seller initiatives to scale and grow. Responsibilities include developing comprehensive strategies for enterprise sellers, analyzing business data, and providing advanced platform knowledge to accelerate seller growth through consultative partnership.

Must Have

• Build and maintain a top tier team of account managers
• Develop comprehensive strategies for enterprise sellers
• Analyze seller business data to identify growth opportunities
• Demonstrate building customized business plans for seller growth
• Train team on providing advanced platform knowledge and eBay Live best practices
• Work collaboratively with cross-functional teams to resolve complex seller issues
• Guide sellers through policy and platform changes
• Track and analyze seller performance metrics
• 5+ years of people leadership experience
• 5+ years of Account Management or Live marketplaces experience
• Extensive knowledge of live e-commerce industry trends
• Strong project management and organization skills
• Strong analytical and critical thinking capabilities
• Adaptable in a fast-paced, ever-changing environment
• Excellent influencing and presentation skills
• Proven ability to build and manage relationships
• Demonstrated leadership skills and ability to work independently
• Consistent track record of high performance
• Strong cross-functional leader and collaborator
• Executive level verbal and written communication skills
• High degree of ownership and dedication to results
• Self-motivated to find opportunities and challenges
• Data-driven approach to planning and decision making
• Comfortable and hands-on with data, analytics, and modeling
• Strong understanding of P&L
• Organized problem solver
• Bachelor’s degree or equivalent experience

Good to Have

• MBA or equivalent experience preferred

Perks & Benefits

• Target bonus
• Restricted stock units (as applicable)
• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off (PTO)
• Parental leave

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About eBay Live

eBay Live is building the future of shopping — where sellers and buyers connect through livestream that blend entertainment, trust, and community. It’s commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world’s most recognized marketplaces.

Position Summary

This role is responsible for developing and leading a premium team of account managers in conjunction with partnering internally with primary stakeholders within the eBay Live Business. Build and maintain strong relationships with priority sellers while leading strategic seller initiatives to scale, grow and develop. This role focuses on accelerating seller growth through consultative partnership and knowledge sharing, focusing on the most strategic and important relationships within the Fashion or Trading Cards category on eBay Live

What Your Will Accomplish

Enterprise Seller Partnership:

• Build and maintain a top tier team of account managers. Focusing on positive relationships with strategic sellers through regular business reviews and strategic consultations with some of eBay’s largest and most successful accounts.
• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth
• Analyze seller business data to identify growth opportunities and potential risks
• Demonstrate building customized business plans to help sellers achieve their growth targets and cadences in regards to eBay live.
• Train team on providing advanced platform knowledge and eBay live best practices for optimal programming.
• Work collaboratively with cross-functional teams to resolve complex seller issues
• Guide sellers through policy and platform changes while ensuring compliance
• Track and analyze seller performance metrics to ensure growth targets are met

What You Will Bring

• 5+ years of people leadership experience supporting a team of exempt level employees
• 5+ years of Account Management or Live marketplaces experience
• Extensive knowledge of live e-commerce industry trends and standard methodologies
• Strong project management and organization skills
• Strong analytical and critical thinking capabilities
• Adaptable in a face paced, ever changing environment.
• Excellent influencing and presentation skills
• Enjoys public speaking; shows genuine interest and passion in live commerce
• Proven ability to build and handle relationships with all size of business+partners
• Demonstrated leadership skills and ability to work independently
• Consistent track record of high performance and team ranking
• Strong cross-functional leader who is also recognized as a collaborator and partner
• Executive level verbal and written communication skills, including the ability to tell a compelling story backed by data
• High degree of ownership and dedication to results
• Self-motivated to find opportunities and challenges in the business
• Data-driven approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling. Strong understanding of P&L
• Organized problem solver who balances attention to detail with efficiency
• Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.

Core Proficiencies

• Customer Focus: Innovates in customer service approaches and anticipates seller needs
• Critical Thinking: Ability to analyze sophisticated business situations and develop effective solutions
• Leadership: Coaches others and serves as a role model within the team
• Results Driven: Consistently achieve above-average results despite obstacles
• Communication: Excellent presentation and interpersonal skills
• Change Management: Leads team through changes and coaches’ others effectively

The base pay range for this position is expected in the range below:

-

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice

for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com

. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement

to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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