Operations Training Lead

The Operations Training Lead at eBay's Authenticity Guarantee (AG) operations is responsible for designing, implementing, and managing training programs across various functions like Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards. This role ensures consistent performance, develops trainers, audits training quality, and aligns with cross-functional teams to support continuous learning and operational excellence globally.

Must Have

• Craft, implement, and manage operational training programs.
• Lead training initiatives across multiple functions (Warehouse, Exceptions, Ginza, Toys, Electronics, Trading Cards).
• Ensure consistency and excellence in performance.
• Partner with Operations, Safety, Continuous Improvement, and Employee Engagement teams.
• Foster a culture of continuous learning and workforce development.
• Take charge of the comprehensive training strategy and roadmap.
• Validate process changes and translate them into updated SOPs, learning pathways, assessments, and certification frameworks.
• Lead and continuously improve the global Trainer Ambassador Program.
• Provide mentoring, development, and performance oversight for Operations Trainers and Trainer Ambassadors.
• Conduct scheduled audits of SOPs, assessments, training materials, and floor execution.
• Analyze training performance trends, error data, and site feedback.
• Serve as the training representative in cross-functional forums (Ops, CI, Quality, Product, and Safety).
• Assess emerging training needs based on production changes, equipment rollouts, quality trends, and business priorities.
• Own training benchmarks, including training efficiency, certification rates, readiness scores, and error reduction.
• Report training performance and insights to site leadership and senior Ops partners.
• Model guidelines on the warehouse floor and reinforce eBay’s DNA principles.
• Bachelor’s degree or corresponding experience.
• 4+ years experience in operational training, operational leadership, or team leadership.
• 5+ years of experience in a warehouse, distribution, or logistics environment.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS).

Good to Have

• MBA or related experience.
• Lean Six Sigma Green Belt certification.
• Excellent communication and interpersonal skills.
• Strong analytical skills and a proven ability to work independently and influence others.
• Champion for diversity, equity and belonging.

Perks & Benefits

• Target bonus
• Restricted stock units
• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off (PTO)
• Parental leave

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

With innovative and exciting operational initiatives, the Authentication Operations team is a dynamic and passion-filled team to become part of! This team has effectively launched watches, handbags, sneakers, trading cards, and apparel authentication throughout the US, CA, AU, UK, DE, and JP in less than four years. We are a team of outstanding and diverse members who together compose a full business unit and are in search of an Operations Training Lead for our global operations!

The Operations Training Lead is responsible for crafting, implementing, and managing operational training programs that support eBay’s Authenticity Guarantee (AG) operations. Reporting to the Global Authentication Operations Training Manager, this role leads training initiatives across multiple functions—including Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards—to ensure consistency and excellence in performance. Partnering closely with Operations, Safety, Continuous Improvement, and Employee Engagement teams, the Training Lead fosters a culture of continuous learning, operational excellence, and workforce development across all AG facilities.

Key Responsibilities

Training Strategy, Governance & SOP Ownership

• Take charge of the comprehensive training strategy and roadmap for Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards workflows.
• Validate process changes and translate them into updated SOPs, learning pathways, assessments, and certification frameworks.
• Partner with Instructional Designers to build and maintain training assets (guides, modules, job aids, e-learning).

Program Leadership & Trainer Development

• Lead and continuously improve the global Trainer Ambassador Program, including selection criteria, proficiency development, performance expectations, and certification.
• Provide mentoring, development, and performance oversight for Operations Trainers and Trainer Ambassadors.

Training Quality, Audit & Continuous Improvement

• Conduct scheduled audits (monthly/quarterly) of SOPs, assessments, training materials, and floor execution to identify gaps or misalignments.
• Analyze training performance trends, error data, and site feedback to identify and prioritize content improvements.

Cross-Functional Alignment & Operational Support

• Serve as the training representative in cross-functional forums (Ops, CI, Quality, Product, and Safety).
• Assess emerging training needs based on production changes, equipment rollouts, quality trends, and business priorities.

Training Metrics, Reporting & Compliance

• Own training benchmarks, including training efficiency, certification rates, readiness scores, and error reduction tied to training initiatives.
• Report out training performance and insights to site leadership and senior Ops partners.

Team Leadership & Coaching

• Model guidelines on the warehouse floor and reinforce eBay’s DNA principles through daily engagement.

Additional Responsibilities

• Requires up to 20% travel annually (domestic and international).

What you will bring:

• Bachelor’s degree or corresponding experience or higher from an accredited university. MBA or related experience preferred.
• 4+ years experience in operational training, operational leadership, or team leadership.
• 5+ years of experience in a warehouse, distribution, or logistics environment.
• Lean Six Sigma Green Belt certification preferred to support continuous improvement initiatives and data-driven decision-making.
• Excellent communication and interpersonal skills.
• Strong analytical skills and a proven ability to work independently and influence others.
• Champion for diversity, equity and belonging.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS).

The base pay range for this position is expected in the range below:

$70,000 - $120,700

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice

for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com

. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement

to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center

for more information.